Frequently Asked Questions

When investing, your capital is at risk. The value of your investments can go down as well as up and you may get back less than you put in.

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The content of this article is provided for information purposes only and is not intended to be, nor does it constitute, any form of personal advice. Investments in a currency other than sterling are exposed to currency exchange risk. Currency exchange rates are constantly changing, which may affect the value of the investment in sterling terms. You could lose money in sterling even if the stock price rises in the currency of origin. Stocks listed on overseas exchanges may be subject to additional dealing and exchange rate charges, and may have other tax implications, and may not provide the same, or any, regulatory protection as in the UK.

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Accessing The Website

Please see the “Cookies” section of our Privacy and Cookie Statement.

Following changes to the UK Fool site (including the closure of the discussion boards and pages such as ‘My Fool’), it’s now only necessary to log in if you have a subscription to one of our paid-for services (ie, Share Advisor, Hidden Winners or Pro). But if you’re just reading our articles and other content on there’s no longer any log in process.

If you know you’ve got a paid-subscription, but find you can’t log on, please double-check you’ve entered the correct password – because we obscure it with asterisks, it’s easy to mistype, so it’s worth trying again.

If you still get the error message, try resetting your password – look for the “Lost your password?” button on the login page.

There could be several reasons why you can’t log in, so please contact us at customer services, giving as many details of the problem as you can — e.g.

• What’s your email address and username (if you have one)?

• Which page are you trying to log in at? Which page do you end up at?

• Do you get any error messages? (they will usually, but not always, be in red)

— and we’ll be happy to help. The more details you can provide about what happens — or doesn’t happen — the more likely we are to be able to put things right (or, at least, work out what might be wrong).

Managing Your Paid Fool Subscriptions

You can do that here.

At the bottom on the login page you will see button labelled “Lost your password?” Just click on the link and follow the instructions.

If you can’t remember your Fool username, you can just log in with your registered email address instead.

Don’t panic! Just contact us – at [email protected] — giving us any clues you can about either your username or the email address you may have used to register, and we’ll sort things out.

Managing Email From The Fool

At the bottom of every email we send there should be a link that will enable you to unsubscribe. It will say: “Unsubscribe from this email” (or words to that effect).

If you should ever get an email from us that doesn’t contain such a link, please forward a copy of it to us at customer services.

Please visit this page and fill in the appropriate details

Please contact our customer service team and we will update our records.

Finding Stuff On The Website

If you are looking for an article published in the last day or so, have a look at the Recent Headlines page.

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