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Pandemic: 6m UK adults have fallen behind on at least one household bill

Pandemic: 6m UK adults have fallen behind on at least one household bill


The pandemic has had a heavy impact on the overall economy. It has also affected households directly, pushing many families deeper into debt. Citizens Advice estimates that it will take the average Brit 30 months to pay back their priority debts – and this is only if they use all of their disposable income for debt repayment.

In addition to increased credit or overdraft debts, an estimated six million UK adults are now behind on at least one household bill since the pandemic started.

How the numbers look

The bills most Brits have defaulted on are mobile phone or broadband bills (3.4 million), water bills (3 million) and energy bills (2.8 million). As the numbers show, the large majority of those who fell behind on household bills ended up defaulting on more than one payment. An additional 2.8 million fell behind on their council tax payments and 1.2 million had trouble paying their rent.

Half of the six million people who fell behind on household bills also had trouble making their credit card payments.

How the debts stack up

Certain groups are far more likely to have fallen behind than others. According to Citizens Advice, people already in a precarious situation before the pandemic were the most affected. Another group affected is key workers, with one in five (21%) falling behind on their bills, compared to one in ten (7%) in the average population.

Minorities have also fared worse financially during the pandemic. For example, only one in eight white people have fallen behind on their household bills compared to one in three Black people.

Lacking job security, suffering a reduction in income or having hours cut down have also played a significant role. Among those losing even a small percentage of their income during the pandemic, 27% have fallen behind on their bills.

The impact of the pandemic goes beyond basic bills

Falling behind with household bills has not been the only issue caused by the pandemic for many Brits. Research shows that 18% of people who couldn’t pay their household bills also couldn’t afford essentials including food. To make ends meet, 22% had to sell possessions and 20% had to borrow money.

According to Citizens Advice, there was also a significant increase in the number of people with a negative budget during the pandemic. This involves people having £0 or less left after paying their basic fixed bills. The number of people in this situation grew significantly during the early months of the pandemic and has continued to grow.

Reaching out for debt support

If you’ve been affected by the pandemic and are unable to make repayments, help is available. For example, energy providers are obligated to offer a debt repayment plan based on your ability to pay. Water and telecoms companies are less regulated but are likely to work with you to set up repayments. You can also talk to your local authority to discuss council tax debts and repayment.

While a debt management plan or bankruptcy might work in certain cases, Citizens Advice recommends trying other options first to avoid long-term consequences and reduce fees and costs.

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