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How to choose the best removal company

How to choose the best removal company
Source: Getty Images


If you are moving home, knowing how to choose the best removal company can make the process a lot less stressful.

It’s easy to feel overwhelmed when making plans to move, but don’t worry. We have put together a checklist of things you need to think about when choosing the right removal company for you.

Where do I find a removal company?

Firstly, ask friends, relatives or neighbours if they can recommend a good removal company in your area. A company that has been tried and tested by someone you know is always a bonus. This is because you can benefit from their positive experience.

Check with the British Association of Removers to see if there are any members of this trade body in your area.

Online review sites are also a good source of information for removal companies in your area. This will take some time and effort, but it will give you peace of mind that your company of choice has many satisfied customers.

How much will it cost?

This will depend on a number of factors.

The main ones to consider are the distance between your current home and new home and their exact location. For example, if you live on the tenth floor of a tower block, then this will have a cost consideration.

Another big influence on the cost will be the number of belongings you have. Many websites will use the number of bedrooms in your existing home as a rough indication of the number of belongings you have.

Ultimately, you will need to get an exact quote. In order to do this, a company representative will need to visit your home.

When thinking about how to choose the best removal company, get quotes from at least three different companies before you decide.

Payment should be by credit card or PayPal. Reject any company that insists on payment by cash.

What additional information will they need to know?

The company will need to know about any items that need special packing or transportation, such as valuable objects or antiques.

They will also need to know if you have items that are difficult to move. These includes items such as pianos or heavy pieces of furniture.

As much relevant information as possible about your destination will also be important. This includes parking information, communal areas and general property access.

What about additional services?

Most companies offer a packing service, but you can choose to do this yourself. Bear in mind that many insurance companies will not cover you for loss or damage if you packed the items yourself. So if you have expensive valuables, it’s probably best to leave the packing to the removal company.

If you have to move prior to finding a permanent place to live, many companies offer a storage service. So they will look after your belongings until you are ready for the company to deliver them to your new home.

What about insurance cover?

A reputable removal company will have comprehensive insurance cover, but always check their terms and conditions to see what is covered.

Things to look out for include any time limits on making a claim once the move is completed and existing limits on their liability.

If you don’t make the company aware of valuable items prior to the move, you may not be covered for their complete replacement. It is therefore crucial that you give them as much information as possible.

What can I do to make the process easier?

Don’t forget that knowing how to choose the best removal company is only part of the process. Finding a good removal company doesn’t mean you don’t have to take responsibility. There are plenty of things you can do to make the process easier.

Have a plan of action. Check out our ultimate moving checklist for valuable hints and tips to make your move run like clockwork.

Have a clear out before the move. This will prevent you from having to pay to move stuff that will ultimately end up at the tip.

If you are moving with a family, make sure everyone plays their part. Each family member needs to take responsibility for clearing out anything they don’t want and packing and organising their belongings.

Take home

Choosing the best removal company for your needs doesn’t have to be difficult. Make sure you plan carefully and are fully aware of your needs before you seek removal quotes.

Identify any issues you want to talk about when you meet them. A good removal company will recommend solutions to potential problems.

Finally, don’t be afraid to ask questions – they are the experts after all.

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