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The Biggest Car-Insurance Con

Cliff D'Arcy
By Cliff D'Arcy | 20 May 2008

Ever hear of fraudster Emil Savundra, his Fire, Auto & Marine Insurance Company (FAMIC), and his famous ‘trial by television' at the hands of David Frost? These events took place in 1967, so few people under the age of forty will be familiar with this scandal.

Insurance fraud on a grand scale

"Dr" Savundra was a born swindler who committed fraud in several countries. In 1963, he founded insurance company FAMIC, which offered extremely competitive premiums to British motorists. Alas, FAMIC's insurance policies turned out to be worthless, as it was all-but-impossible to make a successful claim.

In 1967, Savundra shot himself in the foot by describing policyholders as ‘peasants' on BBC Television chat show The Frost Programme and claiming that he was not responsible for problems at FAMIC. He was imprisoned a year later. 

The collapse of FAMIC left 400,000 motorists without insurance cover. Thus, 41 years later, there is still a slight spike in motor-insurance renewals around the anniversary of FAMIC's failure.

One con that goes on

Of course, the insurance industry is far better regulated today than it was forty years ago, thanks to the creation of the Financial Services Authority. Nevertheless, many insurers still view their customers as sheep waiting to be fleeced. The most common trick is to favour new customers, while giving loyal policyholders a raw deal.

For example, a month ago, in The Easiest Car-Insurance Trick, I wrote about my wife's renewal quote for her motor insurance. Her insurer casually jacked up her premium by 10% from £274 to £302. According to The AA's British Insurance Premium Index, car-insurance premiums have gone up by an average of 6% over the past year.

Therefore, my wife telephoned her insurer to query this above-average premium hike. Predictably, it backed down. In order to keep her custom, it offered to increase her premium by a mere £1, or 0.5%. That's more like it.

Clearly, my previous article struck a chord with Fool readers, as I had a flood of feedback...

What you told us about car insurance

Readers are particularly annoyed when insurers ‘try it on'. We don't like the ‘assumptive' approach used by insurance companies. This is along the lines of: "We will automatically renew your policy with this higher premium, unless you cancel beforehand." For example:

  • One reader objected when her motor insurer tried to raise her yearly premium by nearly a third (32%). Using the Fool's car insurance service, she managed to secure an incredible 65% reduction from her renewal quote. That's some saving!
  • One reader always shops around and then calls back his existing insurer, asking it to match his best quote. To him, this is the best of both worlds: a lower premium and no extra form-filling.
  • Fool fan Margaret received a renewal notice for £311. Having found a quote online for £271 (a saving of £40), she telephoned her insurer. It refused to match her best quote. However, she got a new quote from its website. Coincidentally, this came in at £271 -- exactly the same as her target premium. A complaint to the company led to it agreeing to honour the online quote of £271.
  • Gill was annoyed to learn that her insurer would automatically collect her premium from her credit card on the renewal date. Unhappy that it would do this without her permission, she decided not to renew. She then added herself to her husband's insurance policy at a much lower cost. Well done, Gill!
  • Eddie has found an insurer which generally provides competitive quotes. However, he keeps it on its toes by always getting an online quote as if he were a new customer. Last year, this trick slashed his premium from £722 to £588 at a stroke. This year, the same process yielded a saving of £25, plus a reduction in his policy excess from £650 to £600. Nice work, Eddie!
  • Kate always cancels her policy at renewal time and re-applies as if she were a new customer, often sticking with the same insurer. As well as checking online comparison services, she checks her insurer's website to see if she can lower her premium by going direct.
  • Martin's wife had a fairly unusual experience, as her insurance premium actually fell on renewal. In 2006, she switched insurers, in order to reduce the premium from £164 to £140. When her renewal notice arrived last October, the premium had slipped to £125 -- a saving of £15, almost 10%. Although an additional year of no-claims discount helped, this renewal quote was clearly very competitive in order to keep her business, so she duly renewed her policy.

My thanks go to these (and many other) Fool readers who contacted me with feedback on their experiences of tracking down lower insurance premiums.

In summary, if you don't want to be taken for a ride, begin shopping around as soon as your renewal notice arrives. Once you've done so, go back to your existing insurer in order to give it the chance to match your best quote. As always, if you don't ask, you don't get!

More: Find quality quotes for car insurance | The Quest For Cheap Car Insurance | Don't Fall For These Car Insurance Tricks

Comments

The opinions expressed here are those of the individual writers and are not representative of The Motley Fool.

At 04:37 on May 21 2008, sexysquishedrat said:

What is also quite shabby is when the company requests the value of your vehicle. This information appears to be used to at least partially calculate the premium paid. If you subsequently come to claim, this value has has no relation to what the final payout will actually be unless an agreed value policy is taken out. This agreed value is only available for specialist policies.

At 05:05 on May 21 2008, beastofbodmin said:

Good advice as usual. Everyone knows insurance is a scam and costs more than it need to. If risk was priced properly into a premium, then insurance companies would not make a profit.

At 06:56 on May 21 2008, pandlefish said:

Another fiddle; have you noticed how all companies have bumped up basic cover such as TPFT, TPO & RTA to ridiculous levels,sometimes hardly below Fully Comp, thereby forcing us into the more profitable Comprehensive cover.

At 07:11 on May 21 2008, acedynamo said:

My home insurance renewal with DirectLine came up for renewal for the first time this month (bought my first flat last year).

The original premium was around £260 (though I got £100 cashback via Quidco!!) however their renewal came through at £665.70!!!

We had a claim during the year, after my fiance dropped her Nikon D70 which broke, so I had expected a rise - but that was just unbelievable.

A 10 minute shop on a comparison site gave the lowest quote of £280 with Endsleigh, and they actually rang me and lowered the premium to around £220!

At 07:20 on May 21 2008, seanturner83 said:

Ultimately, it's Direct Line that lost out there, not only have they paid out more than you paid for your first years cover, but by not giving you a decent renewal quote, they have then squandered their opportunity to turn your policy from a net loss back into a profit in a couple of years of good cover.....
Re. automatic renewal, wouldn't it give the insurers an inordinate amount of hassle if everyone allowed their policy to automatically renew, the money to be taken, and then fired off a letter immediately invoking the cooling off period saying they are not happy with the price..... assuming that one can do this without penalty?

At 07:35 on May 21 2008, doris1000 said:

I read this soon after having a scrap with my insurance company who had automatically renewed my insurance on my credit card without my permission... outrageous. I protested and in the melee

They then cancelled my insurance and it was the best thing that had ever happened on this as it forced me to look around for a new insurer and I got a quote back that was 300 less than their renewal. I was with Diamond... I'm now with Sheila's wheels at almost half the money.. I couldn't believe it. .

Will always shop around now,...

At 08:04 on May 21 2008, Hitman101 said:

I can only compare insurance companies to Mob and Mafia companies. Little more than a sophisticated legalised protection racket where the insurance company exludes almost all circumstances for payouts and overcharge

Anyone making a claim is bound to end up paying any money claimed back in short order from hikes in the cost of premiums, where I thought the principle of insurance was that everyone contributes to a large pot of money that every one can claim from, but no-one is unduly penalised for a claim unless they are abusing the privelidge

I think the FSA should draw up standard basic terms, and while insurance companies can augment these terms, they cannot contradict the basic FSA terms and the full terms must be ratified by the FSA before the terms can be used or updated.

The terms should include a detailed description of the manner in which insurance companies can change the premium for the policy, limiting the increase to a fair amount, i.e. to inflation for non-claimants or a small percentage of the amount claimed.

It would be really useful if this site would provide a detailed comparison of not just the cost of policies but the terms, inclusions and exclusions of policies. It would be foolish indeed to take the cheapest policy if the terms are not suitable!

I think it is time that the rights of the consumer are proactively protected in legislation and that this tradition of buyer beware and reactive claims and court action end.

Business should not be allowed the opportunity to fleece consumers - after all loan sharking is considered illegal, yet some companies are allowed to offer rediculous interest rates for small loans and most financial companies are still able to make multi-billion pound profits.

At 08:08 on May 21 2008, gqvap said:

My Wife was insured with Diamond with me as a second driver. She has over 5 year no claims discount. Both of us are in our mid thirties and havent had any accidents within the past 5 years.
Her renewal on a honda accord 2.2i coupe 93, was coming out at over £350 (just over 10% increase from the year before), just as a precaution i did a comparision check with other insurers and to my suprise the cheapest i got like for like was tesco at £222...When i queries this with Diamiond and asked them for a requote or at least a price match they declined, so wrote a snotty letter about not offering value for money to existing customers...swapped over and the best part was that you can use your clubcard vouchers to reduce the premium even more so got the insurance for £210...BARGIN!!!!

Moral of the story every year change your insurance company that includes other insurances as well (got my home insurance reduced by a whopping 30%)

At 08:23 on May 21 2008, RichardHMorris said:

Insurance companies attract you with cheap quotes and gimmicks in the hope of bumping up your premiums on renewal. Our recent experience with our Norwich Union renewals are blogged here:
http://www.richardhmorris.com/2008/02/25/car-insurance/

At 08:35 on May 21 2008, AntiScam said:

My tip is to use several comparison websites and then get online quotes direct from the top three and cross check the best cash back deals at Quidco. My wife has just changed her car from a 998cc, 3 cylinder Suzuki Swift hatchback to an MGTF 2 seater, open top sports car. Insurance on the Swift after (auto renewing a few times) was £195 per year with Direct Line. Shopping around for the new MG and checking the Quidco website turned up a deal at £250 for the year AND £70 cashback making the effective premium £180 for the year. A car upgrade and a saving - sweet! The ironic thing is that the switch is from Direct Line to Privelige - both owned by RBS. I used the same method to switch from Direct Line to Churchill for my car - again, both owned by RBS. The documentation for all three companies is identical - only the logo (and premium!) is different.

At 08:55 on May 21 2008, Terrapin1 said:

when a cash ISA boosts your income by a massive £30-it makes more sense trying to get better deals on consumer items like insurance,broadband etc.

At 08:59 on May 21 2008, berntwo said:

I totally agree with all previous correspondence.

I have 3 cars and their renewal dates come at different times.

I used to renew my car insyuances automatically having been with Direct Line for 7 years but I became suspicious when the premiums jumped alarmingly. Incensed I shopped around and was amazed that by using money supermarket or other search site I could HALVE my premiums.

Also I recommend everyone to ensure they get the right discounts for transferred NCB as they can get lost in the system if care is not exercised.

Avoid the gimmicks like legal aid which insurers will stealthily add while you are not looking This is available free via a motoring organisation like the AA or RAC if you need it.

Lastly with regards to home insurance, the automatic renewal for £274 was smartly chopped to £148 by shopping around.

I advocate everybody to never renew automatically

At 09:13 on May 21 2008, usmillers said:

Bennetts Mcycle renewal, two years on the trot renewal sent out at £90 ish online with Bennetts £50 and this year got it down to £45 when I phoned and removed the hidden costs legal expenses etc which most of us have built into house/buildings insurance anyway

At 09:30 on May 21 2008, memome said:

I've been a fool sometime now but you learn something new every day! Just read Berntwo comment about legal aid which I've even asked for while also being a member of AA - will have to look into that! Thanks Also my insurance renewal quote added a £5 'arrangement' fee which when questioned told me it's usually £10 so what a good deal I was getting! Needless to say found a better quote...

At 09:41 on May 21 2008, Ray137 said:

I am totally confused with www.confused.com
After spending a good hour filling in a very comprehensive Car Insurance form to almost immediatley receive four phone calls from differant companies who were aware of my search but not any details.Please take note of the recent F.S.A.warning regarding Comparison Sites

At 09:51 on May 21 2008, ss770640 said:

my last company charged my next years renewal automatically which really hacked me off. Just took the cash right out of my account. When i complained and cancelled my policy i was still stung with £60 "cancellation" fee. i explained they wouud indefinitely lose my custom if they did, they wouldnt budge so i left and found a policy £100 cheaper leaving me £40 up!

At 09:55 on May 21 2008, laalaa41 said:

Although I've had no problems with insurance - my car insurance drops every year! I do agree that providers of essential services should be much more strictly controlled. I find that the caviat "buyer beware" should no longer apply to our modern world. IS it the only way to make a profit - to find sneaky ways of fleecing ordinary people? I've just thought of a new superhero.. Common-Sense Girl! She swoops in on any situation which defies it and sweeps away all the jobs-worths, sneaky business/smart practices, stupid laws/rules and daft political decisions. Fairness for all! I ask again... will businesses fail because they're forced to be fair?