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Steer Clear Of This Car Insurance Rip-Off

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By Cliff D'Arcy | 28 March 2008

This article has already been emailed to Fools as part of our 'The Good, The Bad and The Ugly' campaign.

In today's 'The Good, The Bad and The Ugly' email, I'm looking at a particularly unattractive car insurance policy.


Guy Hands, the owner of Odeon, the UK's largest cinema chain, recently remarked that he was in the popcorn-selling business, not the film industry. Likewise, when you go to a car dealership, you expect to be sold a car. However, dealers make substantial profits from selling add-ons, particularly what the trade calls 'F&I'.


Indeed, selling finance and insurance (F&I) can be far more lucrative than 'moving metal'. So, when a car salesman (or saleswoman) targets a customer, he aims to sell as many of the following products as he can:

  • A vehicle;
  • Various specification upgrades and extras (metallic paint, rust-proofing, car alarm, etc.);
  • Extended warranty;
  • Car finance (often a hire-purchase agreement);
  • The dreaded payment protection insurance;
  • Breakdown cover; and;
  • GAP insurance;

Together, these 'optional extras' can add thousands to the cost of a car and, therefore, £100+ to your monthly repayments. Alas, the brutal reality is that these add-ons are worth far more to the dealer than they are to you. That's because he earns handsome commissions from the sale of these products, particularly F&I.


In Mash Your Motoring Bills, I criticised many of the above add-ons. Today, I'd like to show you why GAP insurance is best avoided. GAP (Guaranteed Asset Protection) insurance is yet another financial product which originated in the US and then took off over here.

In a nutshell, it covers the 'gap' between the insurance payout following a write-off and the outstanding balance on a related finance agreement. Here's how it works in practice:

Where's The GAP?


Let's say that you buy a car for £10,000 on credit over five years. Thanks to interest and other charges, the total amount repayable on your loan is, say, £12,500. Now let's fast-forward two years, when your car is written off following an accident, fire or theft. Your motor insurer then offers you a settlement to enable you to replace your car.


Alas, thanks to depreciation, your motor insurer estimates that your car is worth only £5,000, so it refuses to hand over more than this. However, your loan still has three years to run and, after early settlement charges and an interest refund, will cost £7,000 to repay. Thus, you have a 'gap' of £2,000 between your debt (£7,000) and your motor-insurance payout (£5,000).


This is when GAP insurance rides to the rescue, as it promises to pay the shortfall to the finance company in order to clear your debt. Thus, you're no longer out of pocket and everyone's happy, right? Alas, it's never that easy.


The problem is that motorists find GAP insurance difficult to understand. Hence, they are unable to place a value on it -- and dealers are only too willing to prey on this ignorance. In short, GAP insurance is a money-spinner for dealers, who charge as much as they possibly can for this cover. In return, they receive fat commissions for giving GAP insurance the hard sell.


For example, a dealer may urge you to buy GAP insurance, claiming that 'it's very popular these days and most motorists buy it'. A typical premium might be around £400, of which at least half will go to the dealership in commission. Of this £200 commission, the salesman may be paid £100, so it's very much in his interest to convince you to 'mind the GAP'!


Before I started writing for The Fool, I ran large insurance portfolios for leading motor-finance firms. Indeed, I managed a number of GAP insurance accounts, all of which were vastly profitable. For the record, I would estimate that loss ratios on these schemes came to a mere 5%. In other words, for every £20 collected in premiums, only £1 was paid to claimants. Thus, GAP insurance is massively overpriced and should be given the 'bargepole treatment'!


Finally, if you do want the peace of mind which GAP insurance offers, then shop around and buy it from an independent provider -- never from a dealership or finance company. A quick Google search led me to the following providers of stand-alone cover, all of which undercut dealer-bought GAP insurance by a huge margin:


ala.co.uk | car2cover.co.uk | DirectGap.co.uk | gapcover.co.uk | gap-insurance-online.co.uk | gapmyinsurance.com | gap-uk.co.uk | getmegap.com | HCforYou.co.uk | SurfAndProtect.com

If you're looking for a conventional car insurance policy, visit The Motley Fool Insurance Service!

Comments

The opinions expressed here are those of the individual writers and are not representative of The Motley Fool.

At 14:32 on March 28 2008, richy23284 said:

I'm afraid our friend Cliff hasn't done his homework and his description of GAP insurance is incorrect. I believe that the product described here does exist, and should in most cases be avoided, but most car dealers, including the one I used to work for sell a much better version where the benefit is easier to see.
Most GAP policies will not cover the diffence between the amount outstanding on the finance and the current market value, but the difference between the settlement figure offered, and the invoice price the customer paid for the car, allowing the customer to purchase a similar, if not identical car to the one that has just been written off.
The policy also allows the customer to take the first offer of settlement from the insurer, rather than have to haggle over the true value of the car, which can take months.
I understand that it's important to get the best deal when buying a product, and I'm sure that car dealers overcharge for this and other insurances, but GAP insurance does have a place in the market and in my opinion is a very worthwhile product.
Cliff, if you are going to slate a product, do your research first and find out exactly what the product offers, rather than putting people off buying it and leaving them under-insured...

At 16:24 on March 28 2008, Jagsales said:

I have been selling prestige new and used cars for nine years and I know that occasionally dealerships and salesman get slated for their reputation and unfortunately this is because of ill formed, so called experts who like making judgements about products and services that they have not actually had the time to benefit from the features. GAP insurance is certainly not a rip off. I have been selling it for years and now we sell it on a non advisory basis and basically just show the features and benefits of the product, ensuring they are eligible and then let the customer choose. I look after my customers with the greatest of care and recognise that they are intelligent enough to make there own decisions. Yes the dealership does make profit from this product as we do not open our doors to break even. The policy we sell is mainly invoice GAP which can bridge a shortfall of £10k or £20k depending on the price of your new vehicle. If someone has had the unfortunate situation of having a car written off or stolen they will be well aware of the hassle and stress this can cause. With cars depreciating on a monthly basis does it not make sense to purchase a product that will ensure you do not have a shortfall if the worst happens? Our policy can be the equivilent of £133 per year for three years cover insuring against a £10k loss. Now is that not value for money? You are quite right that there are other policies on the market but my customers like the one stop shop we offer and it saves them the bother of needing to shop around. Regardless of which policy a dealership sells as long as they carry it out professionally and it has a benefit to the customer I do not see the problem. Richy in the above comments are spot on. Unfortunately your time in the insurance trade has not taught you to recognise the actual benefits of the products you managed. Perhaps you would have made even more profit had this been the case.....Oh and I earn £25 for every policy I make and yes the dealer does earn more than this. I enjoy selling it because I would buy it myself......

At 17:14 on March 28 2008, the3rdway said:

I agree with the sentiment of the other responders. I was happy to take GAP insurance. I paid for my car in full, so I have no interest to worry about. Should the vehicle be written off the GAP will cover the difference between what I paid for the car and the insurer's valuation.

At 00:15 on March 29 2008, INAIR said:

Take the GAP + vehicle insurance for the years + the depreciation of the car over the years + any finance charges over the years + Gordon Brown's slice ( Fuel and Excise duty ) + MOT and rip off servicing over the years,and you are left with a vehicle worth bugger all ( except for your own personal valuation as you percieve it ).

There is NO monetary value in any vehicle, regardless of how you insure it?. Just look for the best insurance that will protect you, so you are not too much out of pocket.

As jagsales states, pay such and such amount for this product and all will be fine. But if you take depreciation of the vehicle into account, then the value of the GAP is disproportioante to the value of the vehicle!.

£133x36 = £4788

£10000 loss over the 3 years with a depreciation value of about 20% per annum ( conservative ) = £4000. = Perhaps out of pocket a little?.

Gap insurance is just another financial product dreamed up by banks ( as they are the main lender of any monies for any product, including mortgages, loans etc ), and insurance companies.

A vehicle is like a horse. If not's winning the race's, then it's costing you money, with no beneficial return?.

But then there is always the emotive aspect of the purchaser to consider?.

At 02:15 on March 29 2008, beebloke said:

erm, 'inair',
'jagsales' quoted £133 per year, not £133 per month...so 133x36 really equals 133x3, which equals a hell of a lot less than £4788. Just pointing it out, not making judgement as to whether GAP is valid. So can jagsales clarify that it is £133 a year, because if it was £133 a month, then I agree that it would be, as we say, "a rip off".

At 18:34 on March 29 2008, INAIR said:

Quite right beebloke, I did read it incorrectly. I'll just have to go back and re-do the numbers.

That's what happens when you post so late after a party?.

At 09:54 on March 31 2008, Jagsales said:

It obviously would not be good value if it was £133 per month - it does equate to £133 per year for a vehicle up to £25k and this ensures you are covered for a £10k gap if your car is written off or stolen. The GAP company even covers your excess up to £250 and there is no need to haggle with your insurance company. Consumers are mad if they dont take it. Of course it is an insurance but remember INAIR you take this policy to cover you against depreciation should the worst happen. I have had a customer who had their vehicle written off after two years. Their finance remained as it was originally and they got a cheque for £23,000 (the original cost of the vehicle). As they had no part exchange they got a discount on their next car which enabled them to get the next model up with only two years left to pay on finance (was originally a four year plan). I'm no mathematician but you work it out......I have had a cusomer phoning me up begging to back date it as their car had just been stolen - but no can do.

At 12:28 on March 31 2008, rayco99 said:

Can I add my whinge against this article as well please. Cliff normally writes excellent articles but he has gone off course here. GAP insurance is in no way a dodgy insurance like payment protection on credit cards or loans. However, like all insurances, you must shop around to get a good price. It is unlikely that a good garage will also be a good insurance broker......

At 08:01 on April 01 2008, aratur said:

It is also worth bearing in mind that due to modern car crumple zone construction, a car can be written off in bumps as low as 20 miles an hour. The wiring looms can also cost as much as £5,000 to replace. Insurance companies are therefore more inclined to write cars off making Gap insurance an attractive proposition on a new car.

At 00:16 on April 12 2008, Oldgreysquirrel said:

An ex-fleet manager, I do think gap can be overpriced for the risk. I have had one car stolen; one in several hundred. The insurer paid out less than Glass's Guide and I felt cheated. You have to ask yourself how likely is a total loss and bare in mind that your normal insurers should pay the value at that time; the idea being that you have already USED any prior value. Gap insurance trades on everybody's desire to make a "profit". My daughter bought a nearly new car just before this article for £10,000 cash. The large dealer for a top brand car initially asked £350 for gap cover. After reluctance my daughter was persuaded to buy for £200+ at cost to meet their targets. Following your web links, I have been quoted from £105-£150 for better cover.

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