Earn 60 Times More Current Account Interest!

As an existing Lloyds customer and having read earlier that you need to call to get the higher interest, (you can't do it on-line) when I called Lloyds on Monday I was told by a very snotty 'customer services' lady that it would be done automatically. Now I don't whether it has been done or not - so will go to the branch.
Shame - Lloyds is a good bank with good products and good branch staff, but let down by non-customer facing 'customer services' and not being fair with new product features to existing customers

PS - Yorkshire Building Society has internet saving account with optional card paying 5.7% interest, no minimum monthly deposit and great customer service. Regular saver is one of the best too.

Hi paul30661,

Just to clarify a couple of things. If you are an existing 'Classic' customer (not Plus already) you should be able to upgrade online. If you log into internet banking, there is a button on the left hand side which says 'upgrade your account', and you should be able to do it that way (well, that's how I did it) Simply choose the 'Plus' option.

If, however, you are already a 'Plus' customer, then you will have to speak to someone to make the change for you. Hmmmm, Paul I also doubt that your account has actually been upgraded. When I tested customer services, three of the people I spoke to didn't even know the 6% offer existed! So they immediately forwarded me to a sales team who tried to sell me everything under the sun. However, I finally got through to the Added Value Accounts dept., which did the upgrade for me. You should be able to tell if the account has been upgraded when you next log on to internet banking -- as there should be an error code when you click the 'upgrade your account' button mentioned above.

I know it's a very long-winded way of doing things, but personally I applaud Lloyds for offering this to existing customers. After all, in a world where it's 'Brand new customers only', offers like this are becoming few and far between...

Hope that clarifies things a teeny bit!

Szu

Alliance and leicesters customer service is beyond appaling an I would advise everyone to steer clear of them.My father was a customer of theirs untill he was diagnosed with mesothaelioma ( a terminal cancer caused by asbestos) The docs told him to sort out his affairs quickly so as a+l have shut our local branch he went into barclays and spent 2 hours with them to sort out closing all his other accounts and just have one current in barclays in joint names with my sis.The resulting harrassment from a+l was astonishing they just kept ringing and writing to him asking him to call them but when he did they didnt know why they wanted to speak to him.3 months later and he has now passed away yes a+l did shut his account but are still holding all his money and still havent given an explanaion as to why.We had to complain to the ombudsman (in fact the last signature ever by my father is on the complaint form)They are an absolutely disgusting bank that truly should be avoided.

Re Theatreman. The charge increase relates to the improvements in the benefits package you get with the Gold account, and this should have been sent out through the post to you in February. If not then I recommend going into your local branch where the changes will be explained, they will see if this is still the best account for you and they can upgrade you to Plus at the same time!

help! where can I find info on high-interest-rate savings accounts for non UK-residents. Have a bank account in UK still open - but opening a new account requires me to state my UK address. only address I have is my mum´s. Any advice how to find high-interest accounts for non-residents?

Referring to Davebird4691 re Halifax. I was a very satisified customer of Halifax for years. Using my overdraft facility regularly but never going "unauthorised". I hit upon a bad period a few years ago which was outside of my control. As soon as this happened Halifax changed completely towards me. I did get into debt with them but kept them informed all the way. This didn't help, they were so unhelpful and unsympathetic towards my plight that I had my salary placed into another account immediately (NatWest). Nearly three years on and there as still some loose ends to tie up with Halifax and I am still getting "robots" to speak to. Even when you get through to a human being they don't seem to listen. If your problem doesn't fall within their remit of "standard problems" they go into remote control and every single person I have had the misfortune to speak to in this regard spews out the same old rantings not taking into account anything I say!!! I have now given up running up my telephone bill and will tie up these loose ends when it suits me!!!

I have a Lloyds TSB Select account, when I attempted to upgrade to 'Plus', online, I read that the 6% is only applicable to the first £2500, after that it drops back down to 0.10%.......and it also states that this account will cost you £7.95 per month for the privelage, so in effect, before taxes and whatever else this Government can steal from you, you end up with 5.50 per month, too much hassle for keeping track of your account for less than £5 a month, just drink 2 pint of beer less a month and you have save more than that :):):)

After an appalling experience I have finally received the charges back on my savings account with RBS, of £15 monthly, which I was not informed about when I had to transfer from the Woolwich, when they were taken over by Barclays.
I had saved all my statements and was required to take them into the bank before they would consider a refund. I was interrogated as to why it had taken 2 years to claim, (it was actually only 16 months.)
my explanation that I had been very busy preparing my house for sale, and subsequently occupied with viewers of my house, was seemingly unimportant, because I was asked the same question again, and again.
Then I mentioned my broken wrist and the fact that I could not drive my car,so had to make the journey by bus. when suddenly the Bank manager came out of his office and threatened me with "Throwing me out on the street". I replied that he was a big bully, because I was severely disabled and had to wear digital hearing aids, and how dare he speak to me as he did"
Two days later I received my rebate of unfair charges of £235.00.after my parting shot that I had never been charged for a savings account by any other bank, especially when their interest rate was so low.
But the amusing point was that with the Bank statement, I received one of those comparison charts by the same post. Any advice as to whether I should rate it extremely satisfied or extremely dissatisfied?