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Rejected For Credit? Change Their Minds!

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By Neil Faulkner | 1 May 2008

Lenders are battening down the hatches, so everyone's finding it harder to borrow at the moment. This doesn't mean you should give up, it means you must try harder!

But, at the same time, we want as few footprints on our records as possible. That's why I think it's worth appealing against the decision when you're rejected for credit, rather than applying for a different product. But first...

For those of you with debt difficulties

If you've been rejected for a loan because you've got debt trouble or have missed payments then perhaps there's a good reason you were rejected!

Furthermore, it's likely that anyone in that situation should consider alternatives to yet another loan or credit card, as this revealing poll on consolidation loans reveals. (The subsequent discussion is interesting too. Read it here.) One alternative to consolidating is the excellent technique of snowballing.

Otherwise, what can you do if you've been rejected?

Firstly, if you've been rejected for a credit card, check to ensure you don't already have a card from the same issuer, as explained in Baffled By The Brand! A few large card issuers provide credit cards for dozens of brands, and they won't let you swap with them from one deal to a better one.

If you've been rejected by a different issuer, or if it was a personal loan you applied for, you have two next steps:

  • Check your credit record
  • Appeal the decision

Check your credit record 

Write to all three credit-reference agencies to get your reports. There's no point using just one, because their records vary, and you don't know which one(s) that the lender checked before it rejected you.

It costs just £2 for each report and, according to one of our board users, stupot100, it was 'the best £2 (he's) spent in a long time'. After having been rejected for credit, he found that some debts that had been settled were still showing as outstanding. He contacted those lenders and they agreed to get the record changed.

Here's where to contact them:

Experian - through that link you can apply online or get the address to write to with your £2 cheque.
Equifax - apply online from that page, or write to: Equifax Plc, Credit File Advice Centre, PO Box 1140, Bradford, BD1 5US.
Callcredit - you can't apply online for the cheap £2 report, so this link is for an application form to download and post.

Appeal the decision

I wouldn't wait too long for the reports to arrive though, because you really should get your appeal in to the lender as soon as possible.

Several board users have written messages over the years stating that, after being rejected, they wrote to the lender and it changed its mind.

The advice given by various posters who have had their decisions overturned includes:

  • When you appeal, many lenders admit their first decision is usually made by a computer. The computer can be very strict, perhaps even rejecting you simply because you've recently changed jobs or address but, when you get a human involved, the lender can become more flexible.
  • One wrote merely asking why he was rejected, and the lender wrote back saying it had changed its mind.
  • Others wrote stating that they met all the criteria that the lender seemed to want and so the lender wrote back overturning its original decision.
  • Finally, one asked why he was rejected and asked when he could apply again. Then he set out his financial position, and included his name, address and date of birth. His application was overturned as well.

Personally, I recommend that you keep your letter short and polite, but include a list of details about yourself and your financial position. If you feel that there is some information that wasn't taken into account, e.g. you think you are responsible with your money or you're due a big pay rise, then say so!

It can't hurt to try. Or can it?

When you appeal, I don't believe that lenders usually look at your credit report again, but some will do. This means that you risk leaving another 'footprint' on your credit record, and too many footprints are seen as a negative point to many lenders.

On the other hand, you'd get the same footprint if you applied for credit elsewhere. Moreover, on most occasions you won't actually receive another footprint, so you're effectively getting a second shot at your preferred credit card or loan for free!

If you've been rejected and have appealed in the past, or if you do so after reading this article, please post a comment below to let other Fools know how you got on.

> As some of our Dealing with Debt users correctly say, when you borrow you're not borrowing from the bank, you're borrowing from your future self. So, before borrowing for any reason, see what the true cost of borrowing really is in How To Spend Less And Have More. The more you borrow, the less stuff you'll be able to buy in your lifetime!

> Compare credit cards and personal loans.

> You can see your Experian credit report for free and online with a no-obligation 30-day trial of CreditExpert.

Comments

The opinions expressed here are those of the individual writers and are not representative of The Motley Fool.

At 09:46 on May 02 2008, sstudent said:

This is great advice. I recently applied for an extension on my overdraft & was rejected. I couldn't understand why as I have very recently checked my credit history (as we have been so often advised) & it was fine.

I shall be writing to enquire in due course.

At 10:50 on May 02 2008, spud77 said:

Having applied for a loan from one of the best buys, and subsequently been rejected, I wrote to the lender. They wouldn't budge.

They did go beyond the standard response saying it was nothing to do with my credit report (which I knew anyway because I checked it) just I didn't score enough points for that product. Seems the computer still said no in the end!

Interestingly though I have been told I'm eligible for a loan (from the same bank), just on another brand name name and 3% APR more than the best buy I went for. Work that one out!!!

At 09:13 on May 03 2008, Informaticien said:

I was rejected for an enlargement of a career development loan. I wanted to purchase a laptoip and some software, so requested £2000, the bank rejected this request, but offered £1,000 instead. I contacted them and pointed out that the software I wanted cost £600 and the laptop would be £1000. The decision was overturned instantly.

Their reasoning had been that they did not know exactly what the £2000 was for. Once this was explained they reversed their decision.

I regarded their refusal as 4 faults at the first jump. Then you need to try again and make sure they are made aware of any particular circumstances that you might like them to take into account.

Computers just follow rules, people make judgements, a point worth remembering.

At 09:27 on May 03 2008, reefcoop said:

I was rejected for a Sainsburys credit card which at the time had a great 0% deal. I was pretty sure it was because I had recently changed address and had a new job, I phoned them, and they said that I just needed to send them 3 months bank statements and the card soon arrived. My wife got rejected for the same card a few months later and never questioned it, then later applied for an Amazon card, they rejected her, but when she wrote to them, they also only wanted 3 months bank statements ... I am sure that if she chased the first app, she would have got that and saved a further application!

Also on the point of avoiding cards with the same provider in the back ground, I would disagree with them not giving more than one card. After my Sainsbury's deal ended I switched to a Halifax ONE card, also giving a great deal at the time, I was accepted immediately even though I already had an Amazon card that is also provided by Halifax. Also about 18 months ago my Mother, while snowballing her debt, needed a 0% card with as high a limit as possible, she went to MBNA, and even though she already had a Ryan Air card supplied by MBNA, she was straight with them from the beginning over the phone, and they gave her a substantial limit on the new card. 4 weeks later, when she had cleared the Ryan Air card, they gladly increased the limit of the new card by the corresponding amount, allowing her another 0% transfer and enabling her to put the majority of her debt in one 0% pot.

There are still plenty of banks out there happy to lend, despite what the news is saying, I have just been offered a 'guaranteed' 0% card with NO TRANSFER fees and no foreign exchange fees etc by my mortgage company just for paying my mortgage on time for the last couple of years (which is all done by DD). Needless to say I will be making good use of the offer!

At 11:24 on May 03 2008, butterfly77 said:

It certainly isn't a straightforward system. My bank were mean enought to offer me a loan at over 14% which I rejected. Two days later I remembered a credit card attached to my banks current account. As I hadn't used it I phoned them to cancel it and they offered me a 0% transfer deal for 6 months or a 12 months deal at 6.9%. The next week they again asked if I would like a loan, I explained what had happened before and they said they offer better rates on the phone as there wasn't the commission to pay when you went into the branch. I think sometimes it just depends which way the winds blowing!

At 13:38 on May 06 2008, Honky81 said:

I recently applied for a Halifax credit card online as I am a customer and have been for many years. They wrote to me with a negative decision. After I wrote to them to give them more information they still said no. When I walked into my local branch to enquire about something unrelated they told me that I was pre-approved!!! Work that one out!!! (I didn't but accepted the offer of course!!!)

At 19:41 on May 07 2008, SJohn101 said:

I was rejected by Virgin for a SIM card. I asked for the reason why but have been left banging my head against a brick wall trying to get an answer. I e-mailed them and they said that the credit department did not reply to e-mails. On the same day I recieved a reply to another e-mail I had sent them asking me to call them. I did this and told them not to carry out another credit search, I only want to know why I was rejected. The person on the other end of the phone disappeared for a while and when she came back she told me the credit search had failed again!!!! I decided to write in with my concerns and also to try and get an answer. It has been 3 weeks now and I have had no reply. As far as I am aware, I have always had an excellent credit rating, however when a company uses a particular credit reference agency, I get rejected. As a result I am moving all 3 of the mobile phones in my houshold to a more competent mobile phone operator. I will never deal with the incompetent idiots at Virgin again.

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