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Avoid This £12,000 Loss To Your Pension Income

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Published in Retirement & Pensions on 8 September 2008

When it comes to buying an annuity, delays could cost you money. Here’s how to make the process run smoothly.

Deciding how to take benefits from your pension isn’t an easy decision. Most of you will probably buy an annuity which converts the lump sum in your pension fund into an income. But once you’ve bought an annuity you’re locked into that decision for the rest of your life, so it’s crucial you get it right.

The Open Market Option (OMO)

In this article I’m going to look at using the Open Market Option (OMO). In other words that means shopping around for the best annuity. On top of choosing the right annuity company, you’ll also need to decide on the right type of annuity for you. For more help on this, read my articles How To Buy The Right Annuity and Give Your Pension An £11,000 Boost.

But let’s get back to the OMO. Shopping around is one of the best things you can do to ensure you’re getting the best value for your pension money. This is because each annuity company sets its own annuity rates and it’s these rates which influence how high -- or low -- your income in retirement will be.

Let’s say Company A offers you an annuity rate of 7%. If you had a pension pot worth £100,000 this annuity would provide you with an annual income of £7,000. However, if you went to Company B where your annuity rate is just 6%, you would only receive £6,000. So, by choosing Company A over Company B you would be £1,000 better off every year for the rest of your life.

That’s why it’s so important to find the most competitive rate because the difference between the best and the worst can be staggering. You can buy an annuity through a good independent financial adviser or you can try an online service such as www. annuitybureau.co.uk or www. annuitydirect.co.uk who will compare the market for you.

Many people make the mistake of sticking with their original pension company to pay out their annuity. But if the rates they offer are low, you will lose out. Of course, you may be lucky enough to have your pension with a company that also offers generous annuity rates. If so, then it’s fine to stay where you are.

Annuity delays

But finding the best annuity rate is just the beginning. The process of moving your pension fund from your original pension provider to a new annuity company can sometimes drag on. In fact, a review of annuity transfers carried out by the Financial Services Authority (FSA) back in July found that six out of ten transfers suffered delays.   

This is not good. Not only is a delay frustrating, but it could also reduce the amount of income you eventually receive for two reasons:

1. Lost time equals lost income - The longer you have to wait for your pension to be converted into an annuity, the more income you’ll miss out on in the meantime. If it takes three months to complete the process, you would have missed out on three month’s worth of income. 

So based on the most competitive annuity available today -- which will turn a pension pot of £100,000 into a monthly income of £647.50* -- you would suffer a total loss of almost £2,000.

2. Annuity rates might drop during the transfer period - You will be given an annuity quote at the beginning of the process which provides an estimate of the amount of income you’ll receive. But this isn’t set in stone until the annuity is set up. 

Let’s say the rate for the particular annuity you have chosen drops by 0.5% during the transfer period. Using the same example as above, this would force your annuity income down from £647.50 a month to just £605.83. Now imagine your annuity pays out for the next 20 years. This monthly reduction would lead to a total loss over that 20 year period of more than £10,000.

How can you avoid these losses to your pension income?

Some annuity companies have a pretty good turnaround for setting up annuities so the process may well run smoothly. But follow these tips to minimise any hold ups:

A minimum of four months before the date you chose to take benefits from your pension scheme, your pension provider will send you a ‘Wake Up’ letter outlining all your options including your right to use the Open Market Option. Let your pension company know what you want to do as soon as possible. If you want to shop around, ask for quotes straightaway. It should only take a few days to get a quote back from an annuity company.

It’s difficult to say how long the process should take overall because it often depends on the time taken for the companies involved to get all the information they need. The Association of British Insurers state that pension money should be transferred from the original pension provider (once it has received all the necessary paperwork) to the new annuity provider within ten business days. Any longer than this is deemed an unnecessary delay.

Hold ups can sometimes be caused by the applicant themselves. Make sure you complete all the paperwork you receive as quickly, accurately and fully as you can. Send any documentation you’re asked for -- such as evidence of age -- quickly too. If you’re unsure what do to, ask.

And finally, feel free to chase up your old pension company and your new annuity company for progress regularly if you feel the process is taking too long. Make a nuisance of yourself if you have to! If you’re using an independent adviser they should be able to help you with this too.

Good luck!

*Source - Annuity Bureau. Annuity income is based on a pension pot of £100,000 and provides a level pay out for a male aged 65. There are no spouse’s benefits included.  

More: Time Is Running Out For This Pension Boost | What Happens To Your Pension If You Die Young | Read more about retirement and pensions at The Fool.  

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Comments

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pdcovers 09 Sep 2008, 8:45am

Unfortuneately MOST people (not most of those using TMF) like to take life as it comes. They are not experts on finance or pensions or annuities. They will accept what they are told by the holding insurer as being the easiest (less work) option. This is likely always to be the likely effect with money purchase arrangement.
Solution?? Perhaps make the holding insurer liable and responsible to find the best home for the money? Even then someone has to decide whether to go for a single life annuity or a joint life option and also what should be the guaranteed period! Unless there was a standard annuity style which had to apply to everybody without exception.

PensionGeek 09 Sep 2008, 9:12am

OK, what needs to happen is for the OMO to become the ‘default’, i.e. people HAVE to exercise there OMO.

This is what will happen. At some point the ‘ambulance chasers’ will latch onto 'Annuity Mis-selling'. Then, when all these 'lazy' people find out that by taking a few minutes they could have shopped around and increased their income for possibly 1/4 of there lives they will be demanding thousands of pounds in compensation, and possibly rightly so.

What riles me is that, with insurance companies when buying life (in)assurance the legal principal of ‘Uberrima Fides’ applies meaning 'of the utmost good faith' which means that the customer MUST tell the insurance company everything that may effect the underwriting. However, when it comes to a maturing pension fund are people told by insurance companies that they could be SIGNIFICANTLY better of by shopping around and for a 1/4 of there lives! Mostly no. In addition are people told that they actually DONT have to buy an annuity which is going to be fixed for 20, 30 or even 40 years? Or that at 9% inflation (the true pension rate of inflation) a level annuity will halve in value in just 8 years. In fact the PFS (Personal Financial Society) themselves have recently said, and I quote "....for 65 year olds approaching retirement, being locked into a product for the next 20 years seems nonsensical. No one would ever buy a car or a home they couldn't change, and retirement income products are no different."

My view is that 65% currently seek no advice whatsoever and of the 35% tat do possibly do not get best advice. In a recent poll 2 out of 5 IFA’s admitted to knowing little or nothing about invested annuities. So if 2 out of 5 actually admitted it what is the real %? Invested annuities are not right for everyone but surely to give ‘best advice’ you should know all that is available.

sstudent 09 Sep 2008, 9:31am

The other problem is people reluctance to look around on the OMO. My dad retired & was offered an annuity through his pension provider, I advised him to look around, his response was the same as I have heard countless time 'it's just to much hassle!' I don't believe he got the best deal he could have as a result. I feel that the OMO should be available from the moment the person decides to take their pension to get the best deal possible.

gartons 09 Sep 2008, 10:24am

I have bought 2 annuities through an IFA in the last year and I've got to say that I consider that he got the best deals in both cases by using the "OMO"
However, caveat emptor, (buyer beware), your IFA is powerless in the face of inefficiency and incompetence on the part of the insurance companies.
We had problems with Norwich Union, Scottish Life and Scottish Equitable. The first and last dragged their heels and delayed payment either intentionally or by incompetence though to be fair, NU did pay out the lost income.
The most outrageous part was when Scottish Life valued my fund at 3 times greater than the actual amount! I thought about accepting the figure but decided that on this occassion the insurer would probably be efficient and notice the error and accuse me of fraud.
The lessons to be learned are:
1.Check the detail and chase both the insurance company and the IFA.
2.If you have problems with the insurance company write to the top people, a letter to the top men at Norwich Union soon concentrated their attention and got the problem sorted.

selimap 09 Sep 2008, 11:32am

Am I missing something? if your pension fund is invested in any vehicle allowing growth, such as deposit or cash funds with interest, delaying the annuity purchase means the fund will grow? This will ofset lost income to some extent, won't it?

There is also the Income Draw Down option to consider, delaying an income or annuity till needed (or age 75) may be sensible if you believe your investments will grow. Of course, you don't know how long you will live, and you have to consider spouses, dependents, inheritance etc. Quite complex and an area where really good professional advice would be helpful, but how do you ever know if it will be good? Most I have had has been mediocre.

houstonstewart 09 Sep 2008, 2:09pm

In support of OMO, no matter how grand or modest the 'pot' may be, it is always worth checking out. My brother had a couple of 'pension pots' which on the face of it didn't add up to a 'bag of beans' and his provider quoted £600pa (yes p.a.). I almost had to physically force him to search for better returns, which he eventually did after voicing all the usual stuff '...its not worth it / its too much hassle / I trust them, I've been with them for years etc etc'

Net result in very short time we found (one of the positives of the internet), any number of other players were prepared to offer him more! He settled on an annuity that would pay £900+pa, still no great sum but 50+% more.

With this new found confidence my brother went back to the original 'pension provider' who immediately matched the offer and he duly accepted.

So by presenting them with the evidence he got what he wanted and no switch of fund necessary or additional paperwork. The shameful thing in all this, is why didn't the original provider offer the market rate in the first place? Answer is because more than enough people do not check out the OMO therefore letting the providers cash-in on their customers fears/ignorance/laziness etc etc.

Its your money and if you want to give it away, give it to charity, not fill the coffers for the industry providers next Xmas do or bonuses!

PensionGeek 09 Sep 2008, 2:14pm

Dear selimap,

Any delay is likely to cost you in the long run. As a very simple example. If you took your annuity now lets say it is £7,000 p.a. and, if you delay 5 years the annuity would have grown to say an optimistic £9,000 p.a. Over those 5 years your annuity has risen by £2,000 p.a, but you will have lost five times £7,000 or £35,000 worth of income so it will take you 15 more years to make up the income lost by delaying.

If your fund is a good size then Income Drawdown is well worthy of consideration you just need to take great care which drawdown provider you use from a fee aspect and, more importantly, where you invest your funds. People who went into drawdown in December 1999 and invested in UK Equities are now rather regretting that decision and would probably have been MUCH better going into an annuity or a safer deposit type fund, or even into cash in drawdown, fees permitting.

AlanPreston 10 Sep 2008, 12:14am

Cripes - where do these figures come from? I decided to take my pension 7 years ago after discovering that if I died (as a single man)I lost every penny! I had a pot of almost £100.000 and took the maximum allowed in cash & am left with the princely sum of £281.70 per month! Myself & an independent financial adviser felt that I had been mis-sold a product and complained to the financial ombudsman - after 12 months of correspondence -zippo! It's little wonder that the public has no confidence in pension plans and are now shunning them.

Blognorton 10 Sep 2008, 8:14am

e OMO is obviously very important, but people should NOT overlook the effect of a guaranteed annuity rate GAR from the existing provider if it is specified in the original contract. One often sees articles quoting statisitcs relating to failures to exercise the OMO but of course these so called "failures" include eminently sensible people who have taken GAR's. My wife's pension provider offered a GAR of 7.8% two years ago, a rate way above anything available on the open market.

selimap 11 Sep 2008, 11:53am

So, as I am now 57 and could take an annuity now, at, say 60, are you saying it is better to do that than wait to age 65 when I (probably) retire and need the income?

2fast2foolish 13 Sep 2008, 1:02pm

Selimap,remember, taking your pension could impact on any means tested benefits you may be entitled to.
I work in the industry and it is impossible to predict the perfect time to purchase an annuity from an investment point of view. It is really down to when you need the income/money. If the pension income is just surplus to your needs, then you may be able to afford to take bit of a gamble e.g. assume your investments will outperform or annuity rates will fall etc. Buying an annuity now would help you lock into current rates, but then you may have "regret risk" if in a few years time you realise you locked in at a bad time.

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