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How I Saved £230 When Renting

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By Neil Faulkner | 8 May 2008

I've written for renters before in Leaving Home? What Renters Need To Know. I wrote ten more tips for renters who are in the process of moving in Dealing With Estate Agents.

Now that I am leaving my current rented property, I have been inspired to write these follow-up tips:

What to do when leaving your property

You have many things to do when you leave a rented property. You must allow the landlord or its agents to enter the property to show prospective replacement tenants around. Usually the contract says they must give you 24 hours' notice.

You have to thoroughly tidy and clean the flat and you have to send final meter readings to your energy supplier. In some instances, your contract also requires that you transfer your energy supply back to the provider who supplied gas and electricity when you moved in.

You are also likely to receive a letter explaining your other duties, the final rent and other costs. it's not unusual for such a letter to have mistakes that can cost you money.

I'm moving out right now. I received a letter from my estate agent about my check-out and I had several issues with it:

The date of the check-out

I had given notice for my tenancy to end on 26 May, but the letter i received stated that, as the 26th is a Bank Holiday, the agent would not be able to carry out the check-out that day, so it would conduct the check-out on the 27th.

That's fine. However, the letter also said that the landlords would, therefore, charge me rent for the 27th May.

I emailed the agent to contest this, as we were only required to give two-months' notice. The agent agreed that this was an error.

That saved me about £40.

The cost of the check-out

As I wrote in Dealing With Estate Agents, I had negotiated that we were not to pay the landlords' costs for checking over the property on the last day of the tenancy. However, the letter from the agents was a standard letter that stated we would have to pay it.

Again, after I contacted them about this letter, the agents agreed I was not due to pay the check-out costs.

That saved me at least £120.

The final rent payment

The estate agent's letter stated how much our final rent payment would be. However, after a quick check of our contract I found that they had calculated the rent incorrectly.

The estate agent quickly agreed and reduced the final rent payment.

That saved me around £20.

Cleaning the flat

The estate agent's letter also said that we would have to pay for 'deep cleaning' the flat. After looking up what that meant, I found it was exactly what it sounds like: an industrial scrubbing and decontamination of everything from the walls and floors to the sinks and drains.

However, our flat was pretty shabby when we moved in. A quick look at the contract revealed that our duty as tenants was merely to return the flat to the landlord in the same condition as when we moved in, so a deep clean was way over the top.

If an inventory never takes place and you as a tenant dispute damage or deterioration, the landlords will find it impossible to support their position if they have no other evidence.

As it happens, we did (eventually) last year receive an inventory from the estate agents and, thankfully, it was an excellent one: it clearly pointed out the level of dust and dirt in the flat.

So, once again, after pointing this out to the agents, they agreed a deep clean would not be required.

That saved me...I don't know how much deep cleaning costs, but it sounds expensive! £50? (If anyone knows, please post a comment below.)

Read the check-out instructions alongside your contract 

By reading the contract and check-out instructions thoroughly I saved myself perhaps £230.

My main tip, then, when you're leaving a rented property, is to read the instructions you receive along with your contract. If you don't receive written instructions, that doesn't mean you have no obligations. You should read the contract again anyway, to find out what costs and duties you have before you leave.

Attend the check-out

You will be invited to attend the check-out. It's worth being there to ensure that the check-out happens fairly, should there be any disputes about damage later on.

If there are any disputes, and you feel your landlord has unfairly held back some or all of your deposit, remember: you have rights now, for example under the Tenancy Deposit Protection Scheme. Find out more about this here.

Be helpful to your landlord and agent

My final tip is to be as accommodating as possible to the landlord and its agents. I always say, for example, that they may of course show people around if they give us 24 hours notice, but we will also do our best to accommodate them if they want to give us less notice. Simple things like this can make a big difference in how they view you and treat you. It makes dealing with them much easier.

> Did you know that energy suppliers switch new tenants and homeowners to their expensive 'standard tariff' automatically? You can easily save 25% or more on your energy bills by switching gas and electricity provider as soon as you move in.

Comments

The opinions expressed here are those of the individual writers and are not representative of The Motley Fool.

At 07:18 on May 09 2008, SueBushell said:

An estate agent suggested to my friend that she have her house deep cleaned before renting it out while she was abroad for a year - the quoted cost from the agent's recommended firm was £600. Needless to say, she said no way ...

At 08:05 on May 09 2008, DionRinaldi said:

Agents seem to try to get away with as much as possible - whether legal or not.

Careful about inspections before moving or sale of the property. Things are often stolen by people 'viewing' homes.

Also ensure that the people inspecting do have some intention to rent or buy, and not just looking at homes for general interest.

At 08:08 on May 09 2008, Wyeknot said:

A commercial cleaner charges around £150 for a small 2 bedroom house in this area. About a day's work for 2 people.

At 08:11 on May 09 2008, madvalentine said:

Our flat was filthy when we moved in, no paint on some walls, grease on tiles, carpets that felt sticky (it is a big place and cheap with a nice garden before you wondered why I bothered!). I am pretty sure that if I moved today, before my weekend housework blitz, and didn't clean a thing, that it is at least three times as clean as when i moved in...
Now, to get back onto the landlord to sort the toilet...

At 08:15 on May 09 2008, Ciscosurplus said:

Intresting article with some good tips.
I too have recently been in a similar position. The lease was coming to an end on our current property, and we wanted something bigger, so we looked about and found something else. Here’s where the problem began, we needed to move early, and of course the landlord’s response was that you are contracted to the end of your term. He was correct, so I paid the last months rent, however slowly began moving out of the property. Next thing we know he is trying to force us out of the house early so he can carry out re-decoration etc. Now having paid the rent and as a result of them making no effort to find someone to replace us I was very annoyed.
They arranged a checkout at very short notice (less than 24 hours) before the end of our term, and when I refused began citing unreasonable behaviour and how he has a large mortgage and 2 young children. The letting agent claim they don’t manage the property so it’s a dispute between us and the landlord. So basically I think we have been harassed and forced out illegally from the home allowing them to decorate at our expense. Whilst the months rent has been paid either way I have paid for something and lost the right to use it?
In my case we lost money, and now I think they are going to try to hold some deposit back also. If anyone has had a lease renewed in the last year, they should be covered by the deposit dispute service.

At 08:20 on May 09 2008, beccinia said:

Hi -

I'm a letting agent in the Worthing, West Sussex area..

It sounds like you've had something of a nightmare with a company who are either doing what they can to rip you off.. or are simply inept!

Cleaning costs at the end of the tenancy are a nightmare in terms of cost... £50 would maybe cover an oven clean or a light clean all over.. I'd say £200 min for a heavy clean.

I recommend all tenants pay good attention to the inventory when they moved in (under Tenant Deposit Protection tenant's must agree in writing to deductions from their deposit, and Landlord'd don't have a leg to stand on without an inventory.)

Clean the flat PROPERLY yourself BEFORE you move as, legally, you have no right of access to the flat after the tenancy ends and therefore anything that is needed to be done is chargable...

Take ALL your stuff with you.. removal charges are horrendous!

Tell the Letting Agent if you change service providers during your tenancy - that way, when we send advice letters when you move out you don't up end pay more than you need..

PLEASE report maintenance problems during your tenancy - if there is a leak and you don't report it quickly, although the leak itself may not be your fault you may be liable for consequential damage... which runs into hundreds and maybe even thousands...

Smoking in the property causes nicotine staining... this is NOT fair wear and tear and can be nasty to get rid of.. this means.. EXPENSIVE!! Be aware!

If you change the locks to the property PLEASE make sure the landlord or agent gets a copy.. apart from anything else.. if you lock yourself out the agent's office is a secure holding place..

Remember...

Your deposit CAN NOT be used as your last months rent.. not paying the last months rent could result in extra costs for you if you leave dilapidations AND rent arrears...

If your tenancy ends on a bank holiday this does not make the extra days chargable...
Put the key in an envelope with the date on and your NAME, any REF number that relates to your tenancy BUT NOT YOUR ADDRESS...
Never leave keys through an agent's door with an address....
this is a security breach and dangerous!!!



Good luck all tenants...

Any Landlords out there... remember if you buy your property from an ESTATE AGENT without consulting a LETTINGS AGENT first you may find you get ripped off big time... make sure you buy a property in the right area and for the right price to make sure you get the best returns...

Sounds obvious but many get tripped up by this...

Estate agents make their commission on a sale.. not on letting your property!!!

Trust me... I've been there, as an anonymous letting agent, and had an estate agent try and persuade me to buy this house..
He backed down straight away when I explained my job...
WHY??!!

Cos it wasn't viable and he knew it.. he just wanted an easy sale!!!

BEWARE!!! Ask a specialist first...

www.lettingshop.com

At 08:21 on May 09 2008, Tillybob said:

I have a domestic cleaning company in Cheshire. For one off (deep cleans) I charge £15 -£20 per hour depending on whether I supply the cleaning materials, hoover etc. I think £600 was way over the top

At 08:23 on May 09 2008, kodokan said:

We recently had a 4-bed, 3-reception room house in Cheshire cleaned at the end of a tenancy, including doing the oven and steam cleaning the downstairs carpets. This cost £265 (I know, I know, but we were moving overseas and it was impractical to nip back and do it ourselves as usual!). On the plus side, the agent complimented us on the house's condition, and returned our full deposit promptly.

At 08:30 on May 09 2008, SiGl26 said:

As a landlord, I'd like Fool Neil as a tenant... It's not only tenants who get ripped off by letting agents. I have never found one that properly represented my interests (which is their primary job), and I was ripped off for a 'deep-clean' that didn't even find stale chapatis under a sofa! This after the tenant had done the not-unusual departure owing the final month's rent.

At 09:19 on May 09 2008, dangleberry said:

Before the old days of the deposit protection scheme, we were ROYALLY ripped off by R****s in Camberley. Although the house was part-furnished (in that the landlady left unwanted furniture, rendering one bedroom useless unless we wanted to sleep in a cabin bed) there was no lawn mower provided - bit of a contentious issue but we explained this throughout the tenancy and were "promised" one by the landlady which never materialised. Upon vacating,we were presented with a bill for £330 to mow the lawn - this was a front lawn, probably about 20 ft squared if that.There were several other ridiculous charges so I took it up with Arla. After a year of letters going back and forth from myself, ARLA and the letting agent (who had not even inspected the property post vacation and just took the landlady's word for it)we were awarded a lot of our deposit back. Worth noting that this amazingly expensive gardener was an old man with a lawn mower, it took weeks to produce a recepit which was hand written on a piece of paper, no VAT number (he was not a registered company) so of course I reported him to the inland revenue.

I bet R****s are kicking themselves now their money making scheme has been nipped in the bud in the form of the new deposit scheme.

At 09:23 on May 09 2008, Owley2006 said:

The cleaning point is a good one. When myself and my housemates moved out of our last rented accomodation we spent 2 days cleaning and even went so far as to rent a carpet cleaner.

2 weeks later we received a bill for nearly £1000 for the 'Deep-clean'. We disputed this and asked for a breakdown; funnily enough every item on it was rounded up to the nearest £10. we argued the case and got it reduced to £750, however this was still outrageous.

One particular item we had been charged for was dry cleaning of the lampshades! This alone was £40 of the bill. We ended up having to pay the bill.

And this was from a 'well respected' Letting Agents in Berkshire. I'm glad I've now finally managed to purchase a place.

At 09:23 on May 09 2008, ccastley said:

Hi - this is probalby a bit unconventional but I would like to contact Tillybob about cleaning. Could you please get in touch?

It's ccastley - at - hotmail.com

Here's hoping you revisit this article :)

Thanks!

At 09:29 on May 09 2008, jaguar1950 said:

As a landlord, having read your article I wish all my tenants were like you. "Clean before you leave ...", "Advise electricity supplier..", "give two months notice..."; Unfortunately I seem to be living in the real world where tenants "do a moonlight flit", leave the property in a disgusting state with food left in pans on the cooker; brand new kitchens ruined; even taking the fire surround, door handles and light fitings.
Far too often landlords are tarred with a bad reputation - sadly experience has taught many of us that we need to do whatever we can to protect our property from unscrupulous tenants; probably the majority are good but if you were to see the conditions some people actually live in I think most people would be appalled.
Remember, it's not the landlord who makes the inside into a slum but always gets the blame for the "poor living conditions".
Laws and regulations are fine - but as always they affect those who tend to abide by them anyway - the ones who are meant to be affected just ignore the rules and, far too often, get away with it.
Occasionally it is nice when you find a good tenant - that's when it makes life so much easier and a good relationship can be developed so that the landlord can provide a good service and look after his "customers".
Hey Ho .... rubber gloves on and off to work I go..!!!

At 09:50 on May 09 2008, hotbern said:

Having rented for ten years, we have come across two landlords who were absolutely brilliant. The others lagged fully behind. Especially the last one who refused to fix our main light fitting in a new build which required scaffolding, as it was a 2 storey loft and was sited in the atrium with no means of reaching the fitting otherwise. This fitting was the main source of light for the kitchen/diner, and even though I had a 6 week old son, whose feeds I used to prepare at night, he considered I didn't need to use the light to see, so didn't fix it!
Then the estate agents (Moginie James) charged us for deep cleaning the carpet - fair enough, there were stains, but decided to round it off by charging for the cigarette burn, when no one has EVER smoked in the property (we were the first people to live in it). We gave up and let them have it as we were too fed up too argue with them anymore.

At 10:14 on May 09 2008, Hywel777 said:

Jaguar1950- I wish there were more landlords like yourselves, and more honourable letting agencies out there, to the point. I, and whoever else I have lived with have always been good tenants, and cleaned each property properly, and attended inspections and generally been very friendly with agencies and landlords. It seems, however, that when it comes to handing back your bond, they change rather quickly, for the worse. A house I shared last time with some friends was not in a very good state at all when we moved in, but we scrubbed it up properly when we left. I admit that there is a level of unobtainable elbow grease in cleaning an oven that mere mortals such as myself cannot obtain. Baring this in mind, we accepted that although the oven was clean, it wasn't spotless, and we would be charged for it. Fine. What I and the others didn't expect was a 4 page dossier on each room, listing things that were already wrong with the house* when we moved in and an all new stand-offish attitude from our friend at the agency. It was absolutely gobsmacking. Sad thing being that I have experienced this in every house I have rented in some shape or form.

On the other hand, I have seen how people have left their rented property in a complete state (happened to a good friend who owns some houses) which to me is absolutely horrendous beyond. People like that really ought to be ashamed of themselves. My mother would put me over his knee even now if he found out I'd done that...!

Sorry for having rabbited on, but basically, the bond should be there to be used honestly. Put simply, surely those who have really treated the property badly should be penalised, as opposed to it being a given that any tenant, regardless of how they have treated a place, will lose a big chunk of their bond?

I find it doubly unfair as it makes moving to a new place all the more difficult, and one really cannot rely on re-using their bond for a new place as certain agencies and landlords seem to drag their heels so much that you have to find money for a new bond, before receiving a percentage of the old one back...

*(granted, an iventory had been done BUT it was one prior to us moving in. We got caught out as we were in such a rush to move in, some moved in before the previous tenants had all left. Surely this would call for a new inventory etc? no such luck. Basically, the previous tenants, once moved out, got an unconditional bond return, and we had to pay for anything they had done... anyway).

At 10:15 on May 09 2008, Proactivation said:

The last time we moved out, I was determined that I wouldn't be ripped off for £200 like my previous landlord had. We both spent several days AFTER moving out, my other half cleaning it to her usual high standards, and me doing any repairs, filling any drill holes, etc. We even left a full set of blinds, bathroom cabinet, and hall mirrors as a gesture of goodwill. A week later he presented me with a bill for £1,400 for a full redecoration.
Landlords are scum.

At 10:16 on May 09 2008, Hywel777 said:

Er sorry, if you read that closely enough, my mum is not a man... oh dear, she really is going to hit me if she reads that...!!! ha ha

At 10:18 on May 09 2008, ArchytheKing said:

Hi, I work for the biggest housing and homelessness charity in the UK and thought that this link would be useful:
http://england.shelter.org.uk/advice/advice-242.cfm

At 10:20 on May 09 2008, emmcee said: