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Don’t Get Stung By Your Mobile Phone Abroad!

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Published in Travel on 7 July 2008

Overseas mobile phone charges can be a rip-off. Here are a few ways to prevent your bill from going sky-high while abroad…

Summer is (allegedly) here, and many of us will soon be escaping the gloomy British weather to jet off to sunnier pastures.

However, aside from our holiday spending, one expense we can rarely avoid is the cost of using our mobile phones while abroad.

The truth is, mobile phone companies have long profited from inflated overseas call costs, and even after last year’s ruling to cap call costs within Europe, charges within the continent and further afield remain high.

As Serena Cowdy highlighted in Avoid These Mobile Phone Rip-Offs!, overseas calls from your mobile can be extortionate, and a quick phone call home can end up costing you more than you bargained for.

So, here are a few tips to help to cut your phone bill while overseas:

How The Costs Mount Up

Firstly, here’s what an ordinary one minute call costs if you're on a pay monthly plan with one of the big five providers, together with the cost of sending a text message within Western Europe and America. Click on the links to find out about locations further afield:

 

Provider

Europe

USA

T-Mobile

Calls: £0.38 (make)/£0.19 (receive)

Texts: £0.40

Calls: £0.55/£0.55

Texts: £0.40

O2

Calls: £0.35/£0.18

Texts: £0.25

Calls: £1.37/£1.20

Texts: £0.25

Vodafone

Calls: £0.38/£0.19

Texts: £0.25

Calls: £1.25/£0.99

Texts: £0.25

Orange

Calls: £0.38/£0.19

Texts: £0.25

Calls: £1.10/£0.70

Texts: £0.40

3

Calls: £0.25/£0.10

Texts: £0.25 (excludes ‘three like home’ networks)

Calls: £1.20/£0.80

Texts: £0.25

 

And here are the standard charges for pay as you go users:

 

Provider

Europe

USA

T-Mobile

Calls: £0.38/£0.19 (receive)

Texts: £0.40

Calls: £0.55/£0.55

Texts: £0.40

O2

Calls: £0.35/£0.18

Texts: £0.25

Calls: £0.99 (£1.49 for mobiles)/£0.99

Texts: £0.49

Vodafone

Calls: £0.38/£0.19

Texts: £0.29

Calls: £1.25/£0.99

Texts: £0.49

Orange

Calls: £0.38/£0.19

Texts: £0.40

Calls: £1.30/£0.70

Texts: £0.45

3

Calls: £0.25/£0.10

Texts: £0.25 (excludes ‘3 Like Home’ networks)

Calls: £1.20/£0.80

Texts: £0.25

 

As you can see, calling from abroad isn't cheap, and unsurprisingly, pay as you go customers tend to be charged more than their billed counterparts. An even bigger rip-off is the charges imposed to receive calls abroad, an unavoidable yet costly expense.

But, if you have to pick a network, 3 is the clear winner, offering the cheapest call rates in Europe, and competitive rates further afield. As a bonus, if you call from any country which supports its ‘3 Like Home’ service (Austria, Italy, Sweden, Denmark, Australia, Hong Kong and Ireland), you can enjoy the same call rates as you would do in the UK, and can even use any minutes included with your tariff. Plus, there are no charges for receiving calls within these countries.

Alternatively, for those wishing to branch out further afield, Vodafone’s Passport service is free to activate (just dial 5555 from your phone) and will allow you to make calls to a range of selected countries for just a 75p connection charge, plus your standard UK call charge rates. You can also use minutes from your monthly allowance. The same is true when you receive calls, with one flat charge of 75p per call.

The service is available to all pay monthly customers, as well as pay as you go customers on Smartplus, Smartstep, Anytime and Anynet price plans.

And, if you’re not currently a Vodafone customer, why not get a free pay as you go Vodafone SIM, which you can pop into your phone (providing it is unlocked) when away to take advantage of the reduced call rates?

Time To Go Global

Another way you could cut the cost of your bill is by getting a global SIM card. These cost around £15 - £35 – quite pricey perhaps, but providing your phone is compatible with other networks, you can pop the SIM into your existing phone, top it up online and are then free to make discounted calls wherever in the world you are, with no contract attached.

Providers include GeoSim, WorldSIM and Bluefire, which is sold on Virgin Atlantic flights. Another provider, Sim4travel currently has a promotional offer where you can purchase a SIM with £10 credit for just £8.49, or £20 credit for £15.99.

The real beauty of these SIMs is that if you’re travelling round Europe, unlike all the phone providers mentioned so far, it costs you nothing to receive calls.

This is good for regular travellers who rarely make calls but would like to be contactable. As a parent, you may want to buy one for your child if they’re on their gap year. Charges to receive calls further afield vary, so check with each individual provider.

In addition, a quick word of warning to parents or others intending to call one of these SIMs. Although the numbers for these SIMs look like UK mobile phone numbers, during the course of my research, I discovered that several of these SIMs are powered by Isle of Man and Jersey networks.

This means some providers, including T-Mobile, may class calls to global SIMs as overseas calls. So, before dialing, ring BT or your mobile phone provider to find out what exactly you will be charged per call.

Bolt-On A Bargain

Many networks allow you to add extras to your tariff to make the cost of calling cheaper. For example, T-Mobile’s WorldClass tariff is available free of charge to all Pay Monthly customers and allows you to make calls to the UK from 18 countries for just 55p a minute (normal cost up to £1.40).

Similarly, if you’re an Orange customer and are willing to fork out £2 a month, you can save up to 50% on the cost of calls while you’re away with its World Traveller service. Other providers provide similar deals, so if you do need to use your phone abroad, and don’t want to bother with phone cards while away, these extras could save you a lot of money.

Skype’s The Limit

One other way you can keep in touch for free is by using a program like Skype, which enables you to talk to people on the Skype network from PC to PC for free, or to a landline for a charge. You could even get Skype on your mobile, providing a cheap solution to those wanting to keep in touch while abroad. However, you will only be able to make free Skype calls from your mobile within the ‘3 Like Home’ countries listed above.

As for using the internet on your mobile, three words: don’t do it! As my recent article, The Best Broadband Dongle highlights, overseas surfing both with a dongle or mobile can easily sky-rocket, so is best avoided.

Any tips (apart from my personal favourite – switching your phone off) on cutting overseas call costs are appreciated as always. If in any doubt, contact your mobile phone provider before you go away. That way, you’ll be in the know about all the options available to you before you go away.

More: Find The Perfect Mobile Phone Tariff / Save £270 On Your Mobile Phone Bill

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Comments

The opinions expressed here are those of the individual writers and are not representative of The Motley Fool. If you spot any comments that are unsuitable hit the flag to alert our moderators.

sje111 09 Jul 2008, 7:06am

How can you say: "3 is the clear winner, offering the cheapest call rates in Europe, and competitive rates further afield"? It may be the cheapest in Europe, but by your own figures, outside the EU, the T-Mobile rates seem to be the best - could it be that "3" are a source of revenue for the Fool?

GN100 09 Jul 2008, 7:57am

Another alternative, providing your phone is unlocked, is to buy a local sim card which means that you pay zero for incoming calls. Downside is that you have to advise those people you want to call you of your new 'abroad' number. Also if in the USA it is worth considering buying a new phone from say Radio Shack. These come for as low as $19.95 with some credit on the sim.

topshare 09 Jul 2008, 8:16am

What is the matter with people who can't bear not to be 'on the phone' all day ? I use the Landline for 'non-emergency' calls. For time-senditive matters I use Virgin Mobile, pay ZERO per month, pay for calls by direct debit in arrears, and paid £1 per minute or part whilst travelling throughout the United States. My pet annoyance is having to listen to some ill-mannered and inconsiderate idiot shouting at full volume down a phone in a public place - restaurant, supermarket etc - demonstrating unequivocally that his 'mind' is at the other end of the phone rather on what he is doing. Who needs any other evidence of the fact that using a mobile phone while driving is dangerous, irrespective of whether or not the phone is 'hand-held' ?

redpsych 09 Jul 2008, 9:50am

Hi the "SIM4TRAVEL" offer needs rechecking as I have visited the site today and the lowest price option is £15.99 for a sim and £10 credit. This seems fair enuf considering you can reuse the sim but, you need to check how long the credit is valid for. "onetravel" offer a similar scheme but they never cancel unused credit or ur sim so when you've paid for the sim you can just top up each time ur out of the uk.

TMFSUZY 09 Jul 2008, 10:17am

Hi sje111,

Alas, if only I was being paid by 3 to say how wonderful they are. Unfortunately for my bank account, I am not.

My reasoning for placing 3 at the top is because of their '3 Like Home' service which allows people to use their phone abroad in the countries listed above as if they were calling from the UK. And while T-Mobile has low charges for calling from the States, if you go outside this area, calls cost £1.40 per minute, and texts cost 40p in both Europe and further afield, far higher than all the other providers...

That's only my humble opinion though. Depending on where you travel and whether you like to text or call, I'm sure you have your own opinions too.

Hope that clarifies things!

Szu

Fonzy14 09 Jul 2008, 10:24am

I think this site has covered this before, but not in this article. Don't use your phone on the ferry unless you really have to. Even though you may be just crossing from the UK to the rest of Europe, the ferry you use could have a satalite signal of its own, meaning that all your calls will be routed through it and the charges are sky high. Not that I have the bill to hand to check, but the use of my T-mobile phone for 20 minutes between Newcastle and Amsterdam ended up costing me something like £70. After arguing the point with T-mobile when I saw the bill however I did manage to get this cut in half as I never these charges listed. Be careful, I'm sure many will get hammered with the full cost. oh and 'topshare', go back to bed, sounds like you got out the wrong side of it today ;)

tipsy2 09 Jul 2008, 11:06am

Have a look at ebay for Global Travel Sim cards. Admittedly you have to change your phone number; but provided you have told everyone that you want to hear from before you go, that is no problem and avoids picking up calls that you don't want. On a recent visit to Italy I paid eKit £1.99 for a sim card that had £10 credit on it. All calls and SMS received are free to the caller from anywhere within Europe and calls and SMS that you make are not unreasonably priced, though more expensive than in the UK.

sjw123 09 Jul 2008, 8:37pm

Go to gosim.co.uk they will save you up to 85% on what you currently pay - just pop their sim into your phone when you get to one of the 175 countries they cover. No tie in, no contract and you get some initial credit too! Easy peasy, I've used them loads of times!

lullable 09 Jul 2008, 10:03pm

I have a "3" contract 500 mins & 100 texts. If I am in a country that has the "3" network, any calls that I make or receive just come out of my 500 mins. The texts are the same. You just have to make sure that you are on "3" network when you make or answer any calls. Apparently Nokia phones can be locked via settings on the handset to stay on the 3 network - I've got a Motorola & I just have to check that 3 is the chosen network. I've used this in Ireland, Italy & The Netherlands. Didn't cost me a penny more on my monthly tariff. I think they also have 3 in Austraia & Hong Kong plus some more.
Hope this helps

tastyfish2000 17 Jul 2008, 1:52pm

On a T-Mobile contract a MMS message (Picture Message) costs 20p from within the EU. This means that at half the price it's cheaper to send a picture and a considerably longer message than a standard text. You don't even have to send a picture, but it's handy to know that you can.

Alternatively, buy a local SIM but check it won't lock your phone. This is great in some developing countries as the cost of international mobile calls is so much cheaper. The only thing is you'll have to tell people back home what your number is but that's not difficult is it?

saveoverseas 17 Jul 2008, 5:31pm

Alternatively you might want to try Cellhire.com. UK company, post pay solution billed in sterling, keep your own mobile number, also offer local data bundles on USB modems, up to 90% savings on roaming. e.g. 8p local calls in Beijing for the Olympics!
0845 217 8239

RoamingAdvisor 01 Aug 2008, 10:39am

if you really want to find the best sim for where you are going then our price updates on RoamingAdvisor bring you the latest costs and rewievs of all the sim cards out there, includin a lot in interesting sims that isn't in this list.

purplepoo 27 Oct 2008, 9:50am

I used Skype in south america last month, (only on my secure laptop), & the account has been hijacked.

Once someone gets your skype username & password they can change your email & auto top up with your chosen payment method. You'll have no idea until you get a credit card bill. You get no email from skype saying that the registered email or password has been changed, which is the most basic security measure I would expect.

My account was topped up from paypal rather than a credit card, & it's proved extraordinarily difficult to stop the payment coming out. I had to cancel a direct debit from my bank account & cancel a credit card before I had worked out how to remove the payment from paypal. Changing the paypal password didn't work - they don't require a passowrd for payments to go to skype.

Skype have no method to conatct them to sort these fraud problems out. No phone number, no customer services. Just a web page where you submit your details then never hear from them again. I've had over a hundred pounds taken from by paypal (& hence my bank account) in just 2 days. If I'd been on holiday this could have gone on for weeks without me knowing anything about it.

I wouldn't touch Skype again after this experience, try a different VOIP provider!

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