Skip Navigation
 

I Love Shopping Online

<%=_author %>

By

Kate O'Raghallaigh

From the Fool blog

How To Bag A Bargain This Christmas

Published in Shopping on 6 June 2008

Do you love shopping online - or hate it? Either way, Kate O'Raghallaigh can help!

One of my favourite one-liners to come out of Sex and the City (sorry boys) is the defence invoked by Carrie Bradshaw against online shopping. Egged on by her fellow socialites to join the online revolution and get a'clicking, she curtly replies: ‘No way - shopping's my cardio.'

Technologically primitive she may be, but the girl's got a point.

Despite government statistics showing that 53% of all UK adults in 2007 had made an online purchase at some point during their lives, there clearly remains a core group of people that would prefer to wade through weekend crowds and huddle like empire penguins around sale racks for hours on end, than click away to their heart's content in front of a computer screen.

So, what's stopping them? Believe it or not, some of us still have reservations about buying online. Not everyone is comfortable buying from third party sellers or buying clothes without trying them on first. Equally, there are a number of pitfalls that online shoppers can fall into.

Beginners, take note

1. Look out for postal strikes. If they slip past you, so will your purchase.

2. If you have ordered something using express delivery, will someone be there to sign for it? If not, check whether you can have it delivered to your workplace.

3. Large items - this is where online shopping can potentially lose points. If your order won't fit through the letterbox, you will be left with nothing more than Royal Mail's kind notification that your item awaits you at the depot. If this happens, have the item delivered to your local post office, which is usually closer, and will only cost you 50p.

Clothes

Buying clothes online probably has more scope for things to go wrong than buying books or DVDs. But the bottom line is this: know your size.

If you're a regular of high street retailers then you are likely to have a fair idea of what size will fit when shopping on their websites. However, if you're unsure, most websites will usually have a size guide. This is where the measuring tape that fell out of last year's Christmas cracker will come in handy.

Even if you do wind up with an ill-fitting garment, most of the high street retailers including Miss Selfridge and Dorothy Perkins allow you to return items bought online to high street branches.

Online boutique Asos is great for picking up rip-offs of the latest trends. The site has collections from independent designers -- some of whose designs are often exclusive to the website - as well as more established names like D&G, Calvin Klein and Marc Jacobs. You can view items on video beforehand, which helps you gauge what it looks like in real life.

Shoppers can also select clothes according to celebrity trend, which undoubtedly proves handy for those in search of the latest Kate Moss-like handbag.

Self-confessed label fiend? Try Net-A-Porter. In terms of costs, it's certainly not for the faint hearted. But it's certainly less intimidating than walking into a designer store in real life.

Books

Why should I pay ten quid for a trashy crime novel - or indeed a literary great - when I can get it for a penny on Amazon? Nothing new here guys, Amazon has (from what I hear) already got quite a following.

However, when I tell people that I get my books second hand from the site's third party sellers (where all the cheap stuff is) rather than going direct, many people question the idea of buying something from an unknown and presumably ‘untrustworthy' source.

In the four years that I've been using third party sellers, I've only ever had one not deliver the goods. In that case, I was, at the very least, alerted to the efficiency of Amazon's complaints handling policy. In the case of being stitched up, you simply report the problem and they will refund you as soon as possible - in my case, two days.

Remember that each book carries its own postage charge! During one Amazon-ian frenzy I racked up ten second-hand books (all costing a penny each) only to realise my entire order had amounted to nearly £30. Most sellers charge £2.75 for packing up a book and sending it off, with some offering express delivery which obviously costs a bit more.

DVDs

Play.com is a firm favourite in this category. Unlike Amazon, this website delivers all its new goods for free and at no expense to speed. It also has third party sellers offering second hand stuff but they don't have as much of a presence as those on Amazon.

You can get books and posters as well, which are also delivered for free and there are always bargains to be had. Check out this week's bargain: Gavin & Stacey Series 1 - only £6.99.

Top tip: When ordering DVDs, check the region. Region 1 discs are often sold in the UK but will only play in computers imported from America. If you live in the UK or mainland Europe, you're after Region 2.

But while online shopping provides the convenience of, well, only having to lift a finger (or two), when it comes to ordering breakable things like plates or ornaments online, personally, I wouldn't risk it unless I had to.

Some things, unfortunately, should just be carted home on the bus.

Share & subscribe

Comments

The opinions expressed here are those of the individual writers and are not representative of The Motley Fool. If you spot any comments that are unsuitable hit the flag to alert our moderators.

gjchester 06 Jun 2008, 4:50pm

Amazon sellers don't set the postage fee, Amazon do. It's expensive for light items (like books) but ends up too little for anything heavy, and Amazon even encourages you to put up the price to cover your postage costs.

Oh and Amazon take a slice of the postage costs too, as well as the fee's.

wantmoremoneytoo 08 Jun 2008, 7:02am

You are also able to return clothes purchased from their on line stores to their high street stores without any fuss to NEW LOOK and NEXT. You just have to take the delivery slip with you to prove proof of purchase.

simond1966 08 Jun 2008, 8:23am

For DVDs Play often isn't the best priced etailer, though they do have bargains from time to time. There's a very useful site at www.find-dvd.co.uk that searches a very wide range of DVD sellers to give the lowest price. If it's still too much you can use their price find facility - you add the price you want to pay, and they email you when the price drops to that level. A very useful and free site.
Re the comments about only being able to play region 1 discs in imported computers this is misleading. All DVD players made for the UK market are set to region 2, that is true. But many can be set to play all regions with a simple handset hack - Google your model and 'region free' or similar and you'll find plenty of information on this. Also a number of shops will modify the player themselves to play all regions. There's software available eg dvdregionfree, that will allow any computer to play all regions.
Region 1 discs aren't the bargain they once were but there's things you can't get anywhere else, as an example The Amazing Mrs Pritchard has only been released on DVD in the US, nowhere else. Also look to Australian sites for some really good prices -try www.dvdcrave.com. You can do multiregion price checks at www.dvdpricecheck.co.uk though it's not all that comprehensive.

simond1966 08 Jun 2008, 8:24am

Whoops - that link should be www.find-dvd.co.uk

ruth1953wy 08 Jun 2008, 8:31am

If you buy something from Amazon and they then offer it for sale at a cheaper price, you can claim back the difference from them between what you paid and the new price. There is a time scale on this. possibly a month, but I did it last Christmas when I bought a TV. It was later advertised at about £10 cheaper. I applied to Amazon for the difference and they credited my account.The thing to remember is even when you have bought something successfully, keep checking the price on the Amazon site to see if the price goes down, then apply.

stevethetrain 08 Jun 2008, 9:02am

With regard to returning goods to high street branches, in addition to the sales invoice, you normally need the original card (credit or debit) for them to refund your money - the full card details aren't shown on the invoice for security reasons. I discovered this when I attempted to return some clothes for a lady friend. There is also a time limit, usually 30 days.

dogwalker60 08 Jun 2008, 9:18am

I ordered some jeans 10 days ago..( from jeansdirect) and funds were debited from my credit card. Despite 2 emails asking where the items are..nothing has been delivered. how long should I wait?

dogwalker60 08 Jun 2008, 9:20am

sorry that was "jeanstore" not jeans direct

madmummyof4 08 Jun 2008, 10:00am

I do majority of my shopping online as I work full time and have four young children its very hard to get to the shops! I do food shopping at asda, it also stops me form impulse buying and I have never had any problems with substitutes yet, touch wood.
When shopping for children's clothes I find you often find things which you simply can't find in the high street. My favourite site at the minute is www.blushfashions.com my youngest two love their dresses and the pyjamas are really well priced too. I also find the adams site for kids really good too when you want cheap basics for holidays too.
So for busy Mums like me online shopping is a godsend.Half an hour online rest of the day to play.

rodeorider 08 Jun 2008, 10:04am

Check out uWish.co.uk for cheap books, CDs, DVDs and software. Their postage is free and delivery has always been reliable in my experience. The choice is not fantastic but they have great offers. I am currently awaiting delivery of 10 CDs of computer games software for £10. Also recently bought about £50 worth of books for £12. Although the books are not always in pristine condition I have only had a couple with slightly damaged covers. I suspect they are store returns or publishers seconds.

AndiAllan 08 Jun 2008, 10:17am

Most DVD players sold in the UK can play DVDs from any region - certainly you don't need a "computer imported from America".

nqsenile 08 Jun 2008, 10:18am

Books.
If you know the book you want try www.abebooks.com
Thousands of dealers & millions of titles across the world

killickbecki 08 Jun 2008, 10:30am

I have to say that i do most of my shopping online. For the past 3/4 years i have done all of my Christmas shopping online as well as most birthdays etc. One thing i haven't done yet is to use the gift wrapping service from Amazon, i still think that i would rather wrap it myself to show that i have atleast put effort in.

My mother is one of these people who are very worried about shopping online. When i was still living at home i managed to get her to try food shopping online but she won't go near it now - inspite of not having a bad experience. She is always warning me of the dangers of shopping online, things she has only seen in the media rather than actually known someone experience.

I think the main problem is that people are not educated enough about what to look for. Obviously if you get offered something cheaply in an e-mail, more often than not it will be a scam. It is the same with sites, if you use sites that are well known or are recommended by others then there will usually be few problems of missing deliveries.

freespeech100 08 Jun 2008, 10:31am

Deal Electrical Supplies in Dover deliver an excellent service. I ordered a new shower which was delivered to Buckinghamshire the next day, fantastic service. I wish the fitting of the shower was as efficient.

dannimac1204 08 Jun 2008, 10:34am

Re books, I've got an even cheaper approach that I'm now taking - libraries. Most of the books that I used to buy were 'read them once' books, not ones that I wanted to keep for my lifetime. So for these, I'm using libraries now. I search the online catalogue for our area. At the worst, I have to pay £1 to order it in. I only buy books that I desperately want and can't get at the library.

andy123g 08 Jun 2008, 11:30am

Buying wine on-line - Little secret
I found a great web site for buying wine online - magnumwines.co.uk They offer a neat selection of delicious wines from around the Globe.
The wines are not your run of the mill supermarket wines or high street wine merchant chain...most of Magnum Wines wines are only sold in top london hotel,restaurants, bars, pubs and clubs.
The best part is when you order wine online from Magnum Wines, you get 5% off if you spend over £50 and they actually call you to confirm dispatch and a suitable delivery date/day and it's there the next day.
Wonderfull !!!!

bobfruit 08 Jun 2008, 11:36am

If you must have your books new, I really like BookBrain (http://www.bookbrain.co.uk/) as a useful search engine. Querying it for Gordon Ramsay's "Healthy Appetite" just now shows it for £20 from Blackwell's, or £8 from Waterstones all-in.

satansoft 08 Jun 2008, 1:26pm

If you are an online shopping junkie, then you need to visit hotukdeals.com every day. Its users post bargains they have found, and I personally have saved a fortune. I check 3 or 4 times a day, as great bargains are jumped on by the huge number of members, and if you aren't quick they sell out.

Snowdog99 08 Jun 2008, 1:29pm

I'll second the Bookbrain recommendation, its saved me quite a bit.

As a classical music buyer, I love the range Amazon offers, but I have learned to check other places' prices. For example, I recently saved over £15 on two CDs over Amazon's price buying from HMV.com.

missflea 08 Jun 2008, 4:03pm

For clarification - the distance selling regs state companies have 28 or 30 dys to get goods to the customer (even when they say stuff like delivery 3-5dys)or refund their money. Again the regs state that you have seven days to return goods bought in this manner so retailers who offer the choice of taking returns back to the shop within a month are offering a good deal.

gordonleighton 08 Jun 2008, 4:10pm

Try Tesco - Jersey for Music & DVD's - some really keen prices and free delivery.
http://jersey.tesco.com/default.aspx

mrpointy01 08 Jun 2008, 6:06pm

I've been shopping online for years, almost to the point where I don't WANT to buy things in shops because I'm pretty sure I won't be getting the best price & feel like it's just throwing money away for the "privilege" of going to the shops!

But an even bigger reason to buy online is that you can actually get money back from most of these online stores, including many of the high street retailers, if you use a cashback site such as www.cashbackshopper.co.uk. If you use the site to click through to your chosen retailer, you will earn a percentage of your purchase back as cash, which is then paid directly to your bank account or via Paypal... you don't pay any extra on the price advertised, so effectively you're getting the best internet prices and FREE money back on everything you buy, making shopping online even better value than before!!

Kitxp123 08 Jun 2008, 9:16pm

Um...nobody has mentioned purchasing flights and holidays online.
I was trying to book 2 return tickets to Seoul, Korea on the telephone with the usual crowd of airlines and 5 out of 7 quoted me more than their online quoting system.
Remember call center staff normally get commission. Online sales work on standard profit.

Kitxp123 08 Jun 2008, 9:18pm

Oh and I ended up booking online with lastminute.com flying with Air France for £489 each. Air France direct had quoted be £560!!!
And Holiday Supermarket (visited in person) had quoted me £643 with another airline.

EcosseGirl 09 Jun 2008, 12:28am

www.dustycovers.co.uk is a cheap site for books. Not a lot of choice though. I was checking out some of the other sites people had writtend find its now part of the uwish site. I love shopping on line :)

superF00Lish 09 Jun 2008, 8:17am

I appreciate that these articles are intended to be "lightweight", but I think it was an opportunity missed, to fail to mention consumer rights, even if it was just a link to appropriate web sites. So many people are misled, misunderstand, or simply do not know their rights when buying on-line (or on the high-street for that matter).

scrumpyone 09 Jun 2008, 9:53am

If you don't mind your books second, or third hand, try 'Read it Swap it'.
Just pay postage.

frugalfriend 09 Jun 2008, 10:05am

www.bookbrain.co.uk is a great web site for comparing the prices of books. You search using the title, author's name or the ISBN (the books individual identification number).
The search shows how much the book costs including p&p but do0esn't show amazon's second hand offers.

PinkHonda 09 Jun 2008, 12:15pm

I have been shopping online for years. I love that there are so many ways to get cheaper shopping by signing up to cash back sites who give you some of their cashback - just for doing the shopping you were going to do anyway! My favourites are www.greasypalm.co.uk and www.quidco.com. Greasypalm even give cashback for shopping on ebay.

Thrifty111 09 Jun 2008, 1:13pm

I hate shopping in crowds of people, so online shopping is a godsend for me. I have only had 2 instances of non-delivery & 2 instances of faulty goods in 7 years of online shopping, during which time I must have made hundreds of purchases.

The measure of any shop/bank/service is how the customer is treated when things go wrong. I recently had a DVD player bought from Amazon go wrong, and not only did they refund the full costs to my account, but also the cost of Recoded Delivery postage, all within a day of them having received the goods at their returns depot, which is some 300 miles from where I live.

Fear not all you technophobes!

pairof2s 09 Jun 2008, 2:08pm

If you like online shopping check out a brilliant website called www.sheerluxe.com

It is by far the best directory of online retailers - from the high street giants right down to the tiny hard-to-find gems. Fantastic daily email and editorial, and great competitions too.

stevepaynegx 09 Jun 2008, 2:18pm

For real handmade rustic wooden mirrors, try: www.rusticmirrors.co.uk.
Everyone I know who has had one made has been really pleased with their mirror.

swordfysh 09 Jun 2008, 4:42pm

to madmummyof4, killickbecki, satansoft, mrpointy01 and the many others that shop online, there is a website where you can shop online and get cash back - www.ei42.com/langmans/info - The main difference to other cashback sites is that you have your own shop and you can invite your friends to join. More people = more profits = more cashback.

LifesEssentials 10 Jun 2008, 6:31am

When it comes to buying clothes I prefer to do my retail therepy on the high street, preferably when my daughter is not around! However, I shop online for everything else and get some great deals, unique items and excellent service. Distance selling regulations are in place to protect us consumers, so as long as you know your rights and only shop in shops with a secure payment area (the padlock thingy at the bottom) you are perfectly safe. My favourite things to buy online are gifts, they can be sent direct to the person all wrapped - saves me a ton of time at christmas! Best company I have come accross for this is www.Fabu-licious.com - I found them via Amazon Marketplace, where they have a shop, and now buy direct. Service, value and range are great.

Absoluteparties 10 Jun 2008, 8:02am

Good point in your post about customers ordering a quick delivery then not being there to sign when it comes.

Absolute parties is happy to send your goods to wherever you wish.
We will not however leave behind the bins, as some customers have requested. This is as much for our customers protection as our own.
Jan from www.partybirthdaydecorationsandsupplies.co.uk

welchd 13 Jun 2008, 1:47pm

What's an "empire" penguin?
:0)

Isidis 19 Jun 2008, 10:13am

I think for some purchases buying online is far better - I wanted a piece of jewellry. I could have bought it online, or from the shop in my town centre. I decided to go into town to buy it, but later decided I didn't like it. I returned it, but as I bought it from the shop I had to have store credit and buy something else. Had I bought it online, I could have returned it and had my money back. So if you are indecisive like me, buying online gives you that extra flexibility!

jakerobinson85 26 Jun 2008, 1:00am

There are also lots of coupon sites out there to help you save money while shopping online. It makes it a lot easier than clipping coupons from the local paper. Here's one example that focuses on clothing and apparel merchants: www.wearit.com/coupons/freeship

eshop600 27 Jun 2008, 7:45am

What about tickets for gigs? I always buy online and have been doing so for years and years, how did people buy them before the internet?

Join the conversation

Instructions

Line breaks are converted automatically.

You may use the following tags in your post: <b>bold</b>, <i>quoted text</i>. All other tags will be removed from your post.

Hello stranger

To add your own comment, please login.

Not yet registered? Register now.