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The Utilities Tariff That Tricks You

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Published in Household Bills on 19 April 2008

If you're moving house this year, beware the deemed tariff! Laura Starkey shows you how to avoid the energy providers' sneakiest trick.

It is a truth universally acknowledged that moving house is stressful - not to mention expensive.

Yes, you're probably thrilled to think that sometime soon you'll be settled and happy in your new home. 

But in the meantime, you're devastated about the family heirloom that's been smashed, your other half is refereeing the children's wrestling match over bedrooms and -- worst of all -- nobody knows where the kettle is.

Amongst this chaos, and amid a sea of cardboard boxes, you're unlikely to be thinking about who supplies your gas and electricity.

However, The Fool's fresh information about how you'll be billed for your energy might make you think about switching suppliers before you switch on your appliances.

What's The Problem?

The problem is that gas and electricity companies will apply deemed tariffs to a property as soon as they know the old occupiers have moved out.

While a deemed tariff is simply the company's standard quarterly rate, this is usually about 25% more expensive than the cheapest tariff your supplier could offer you. Even worse, when you call electricity or gas companies to let them know you've moved into a property, you unwittingly sign up to this bum deal.

Around 11% of the population move house each year and, according to Fool.co.uk research, that means 2.4 million households will automatically be placed on deemed tariffs.

For a typical three-bedroom house, utilities should cost around £1,400 a year - yet homeowners collectively spend £70m unnecessarily, because they are paying inflated rates.

Suddenly, moving house looks even more expensive than before!

As the deemed tariff is probably the most profitable rate offered by your utility company, they're unlikely to come to you with a better offer. Therefore, it's a good idea to investigate your options and bag yourself a better deal as soon as possible.

Can I Switch This Soon?

In a word, yes.

While most of us might consider waiting to see how much energy we actually use before switching suppliers, any delay in getting off a deemed tariff could prove expensive. 

The companies responsible for your utilities will have data on how much gas and electricity the previous occupants of your property used. It's definitely worth asking for this, even though companies might be reluctant to pass it on.

If you have the opportunity, you could even ask the people who lived in your home before you how much energy they used each year.

Should neither of these approaches prove fruitful, simply applying averages to your gas and electricity usage for a few months should see you save in comparison to the cost of a deemed tariff.

You can get a decent idea of how much gas and electricity you'll use based on the amount of bedrooms in your property, as you'll see in the tables below.

Number Of Bedrooms  In Your Property

Average Electricity Consumption (kWh)

1

2,500

2

4,000

3

5,500

4

6,000

5 or more

Add 250 kWh per room

Number Of Bedrooms In Your Property

Average Gas Consumption (kWh)

1

10,000

2

15,000

3

25,000

4

29,000

5 or more

Add 2,500 kWh per room

All in all, there's little to be gained by waiting to switch suppliers.

If you think you've over-estimated your usage after a couple of months, you can always review the tariff you're on then.

So What Should I Do?

As soon as you move into your new home, you will need to notify the current utilities providers that you have done so -- even though it means being put on the dreaded deemed tariff.

It's also a good idea to take readings from any meters you may have and note them down somewhere safe.

Then, check out the Motley Fool's gas and electricity comparison service as soon as you can to find the deals that are best for you.

Remember that, even after you state your intention to switch suppliers, it could take six weeks for your request to be processed. This means that even a fortnight's delay in finding a better deal could see house-movers spend two months on a deemed tariff!

Conversely, finding a quote and setting up the switch should take just a few minutes, and could save you hundreds of pounds a year.

It's also worth noting that even after you've dealt with your deemed tariff, your utilities suppliers will still be keen to charge you as much as possible.

A deal that's great in April might well seem ghastly by the following March, so it's a good idea to put your switch date in your diary and do an annual check on whether you're getting the best rate you can.

Applying deemed tariffs is another sneaky trick utilities companies will use to charge you more -- so don't let them!

Plug in your PC at the same time as the kettle (when you eventually find it), and make sure your own deemed tariff is doomed.

More: Save More Money On Energy! | Compare And Switch Gas And Electricity Suppliers | Listen to the Money Talk Podcast: Fight Back Against Energy Price Hikes

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Comments

The opinions expressed here are those of the individual writers and are not representative of The Motley Fool. If you spot any comments that are unsuitable hit the flag to alert our moderators.

Arcana0 21 Apr 2008, 10:04am

I'd be very interested to learn the source of the data presented in the tables showing Number Of Bedrooms In Your Property v. Average Electricity Consumption (kWh). Does this include "electric only" houses. Please can Laura Starkey cite her sources? Thanks

Sparkkle100 21 Apr 2008, 10:18am

As someone who will be affected by this in a few weeks - is it not possible to ask the owners to cancel suppliers and arrange for your chosen company to swith from removal day?

axeman101 21 Apr 2008, 11:11am

Whatever happens ALWAYS take a last reading at old house and start readings at new. Keep em safe. I've got to say that the tariffs I'm on now are the easist i've seen. The last ones were so confusing with so many kilowatts at this and so many at that.... Now I had the choice of Low,STD or High. Put on STD for new house ( £1.50 standing + 2.520p per unit gas ) ( £3 standing + 10.477p per unit elec ) Now I can just put a easy spreadsheet together, take a monthly reading and keep an easy check on things. My energy is through yuvme.co.uk

TMFVertigo 21 Apr 2008, 11:14am

You will almost certainly save more money by switching eventually, but you can save money more quickly by asking the existing supplier to switch your payments to direct debit on the day you move in. In order to switch you to that payment method, the supplier will have to take you off the deemed tariff and put you on a cheaper one.

Watch that the energy company doesn't set your direct debit too high, though. For more on that, read: http://www.fool.co.uk/news/money-saving-tips/household-bills/2007/08/13/get-an-extra-200-in-the-bank.aspx .

Neil (a TMF writer)

rjones2008 21 Apr 2008, 11:41am

I am moving into a new build home soon - does anyone know how will this affect me ?

Iniq 21 Apr 2008, 11:52am

Many people like the convenience of paying monthly. Don't forget, though, that YOU DO NOT HAVE TO PAY MONTHLY just because you pay by direct debit.
If you want to pay by direct debit but prefer - like me - to pay quarterly in arrears, rather than lending money interest-free to the energy companies by paying a (probably wrongly calculated)fixed amount IN ADVANCE every month, you can almost always choose to pay by Variable Quarterly Direct Debit - even though th energy companies like to try to hide this choice from you.
And if you use the not-for-profit supplier EBICo (0800 096 6344) you can do so at the same cost as paying monthly. And the EBICo tarrifs are pretty competitive anyway.

pwhitefaflyguy 21 Apr 2008, 1:13pm

Hi Maidstone Energy Assessors provide great deals on utilities through their Utility Solutions package. They also provide discounts on Home Information Packs and Energy Performance Certificates for Utility Solutions customers for when they move home. Don't let the name fool you, they do operate nationally..MaidstoneDEA.co.uk or google them...

Iniq 21 Apr 2008, 1:18pm

Fortunately, 'witchdun' is wrong. All the various comparison sites (see the Energywatch site for a list of all the various comparison sites) compare most, if not all of the energy providers, including not-for-profit ones like EBICo.
And none of the providers lock you into a fixed term, unless you voluntarily choose such a tarrif because you think it might save money - but that's always YOUR choice!

Alligator1 21 Apr 2008, 2:16pm

There's another trick that the utilities play on home movers. It happened to me last year. I called Npower to give them the 'closing' reading on my old property and was asked if I 'wanted to take them with me'. Having been on their online dual fuel tarrif, I knew I was with the cheapest supplier for me. However I didn't realise that moving to them this way means I was ineligible for the same online tarrif, so I ended up switching to Npower's standard tarrif. When I complained and said that I thought I was remaining on my old tarrif they said that not only was I ineligible as I signed up over the phone but that I could only move to the right tarrif by switching to a new supplier and then back again!! By this time Powergen's online tarrif was cheaper so I just switched from Npower and won't be going back ever.

GRUMPYGRANDDAD 21 Apr 2008, 2:54pm

I am concerned about my meter's accuracy and recently went on holiday leaving certain things running which I reckoned used about 4/5 kW per day. The meter said 6.5Kw per day (about 35% more).
I have changed to Southern Electric on their Better Plan and they have supplied a sensor which monitors the usage constantly so that one can see the cost of turning individual appliances on and its reading confirms my meter is around 35% more.
A second meter has been fitted which confirms the first meter reading as being correct.
So, if the meters are right the Economy Sensor is a waste of time being 35% inaccurate.

carlibeth 21 Apr 2008, 3:49pm

I'm about to move, can I move my tariff with me? Was shocked to read Alligator1's post re Npower. I'm on a good dual tariff with British Gas - fixed until 2009. Does anyone know how I should go about taking it with me?
Thanks

Alligator1 21 Apr 2008, 4:04pm

Carlibeth, you'll inevitably be 'stuck' with the company used by the current occupants of your new property for a short time, so I would suggest that you simply sign up with BG in the normal way for that tariff i.e. online if it's an online tariff). The biggest headache could be if BG currently supply your new property and do as Npower did to me and tell you you can't switch tarrifs. In which case, in theory, you would need to switch to another company and then back again, however if you tell them that you will switch and not bother to come back, they may see the light ;-) I don't tknow if I was just unlucky or if this happens with all companies. Good luck.

dmth68 21 Apr 2008, 4:31pm

Hi
I have recently moved house and was with British Gas fixed til 2010 at my previous address. I rang them and asked if i could take it with me and they have said yes, although it is going to take a month. hence i will be with new address supplier for a month until BG take over on my existing fixed tariff

1Dee 21 Apr 2008, 6:07pm

I have a pre pay meter for my gas. Does anyone know if I have a choice of tariffs or is there only one if you pay this way? Really as I pay for my gas upfront and don't have the need for anyone to call to read my meter I should be on the best tariff there is but we don't live in a fair and ideal world!!

1Dee 21 Apr 2008, 6:08pm

Addition to my previous post. My gas supplier is BG

piggymillionaire 21 Apr 2008, 7:08pm

R Jones - a friend of mine moved in to a new house, and put all the bills across to a different company. They got the phone line activated cheaper than BT quoted, broadband set up cheaper than BT, and the energy cheaper than the incumbent supplier. If you're interested, you could phone 0800 1313 000 and quote appeal number B61852, they will then even donate money to the Red Sock prostate cancer research charity that has recently been set up.

piggymillionaire 21 Apr 2008, 7:16pm

1Dee - you could consider asking Brit Gas to switch your meter to a normal one. This should open up the way for you to save some money by switching to a different supplier. Don't worry about the possibility of running up high bills this way. Make sure you specify that you wish to pay your monthly bill in full, in arrears, and NOT on a monthly budget plan. You would then keep an eye on your meter readings and advise them to your chosen company on a monthly basis, or as often as any estimated readings are too far out. This way, you will continue to pay only for what you use, but hopefully at a cheaper rate.

mousemania 21 Apr 2008, 7:19pm

We moved our utilities a couple ofyears ago on friends reccomendation. I had never heard of the company before and was a bit dubious. She said that she saved on her bills so we gave it a try. Its like a club that you join and they check around on behalf of the members. I am now with the Utility Warehouse Discount Club and have found them to be excellant on service and price. The no to call is 08002989163.

browncoatemsy 21 Apr 2008, 7:32pm

1Dee, have you checked out Ebico - they are non-profit organisation and their policy seems to be equal rates for all whether you pay by prepayment or direct debit etc. Don't know if they would work out better for you but gotta be worth a look?

I am currently switching from BG as they kept sending me inaccurate bills - I've had enough. Have previously been with nPower but they billed my for someone elses gas - took a lot of convincing to get them to sort it out, I will never use them again. Have no complaints with scottish hydro - always been very helpful & efficient.

piggymillionaire 21 Apr 2008, 7:50pm

And on the subject of switching comparison sites, the BBC said recently, 'Price comparison websites should be overseen by an independent authority, experts say, because their advice can be biased.' - see http://news.bbc.co.uk/1/hi/business/7343972.stm

serry2706 21 Apr 2008, 8:05pm

Interestingly, and not particularly appropriate to this article, I recently searched the comparison sites and Npower was my cheapest. I agreed to the transfer, and then got a letter saying, as I lived in a new house, there was a premium to pay on the quoted gas rate , which would cost another £30 a year!
Is this some scam, I've changed a few times previously and never encountered this before? Anyone else heard of it?

elfrune 21 Apr 2008, 8:30pm

I have been with scottish power for a year now, enter my readings on their website at leisure, and they do an online bill there and then whenever I want it. That's a good source of piece of mind for me. I am only electricity here, though - any suggestions when I save up the 5 grand whether I go oil or gas?

OhForAnotherShez 21 Apr 2008, 9:42pm

1Dee - check Uswitch they will also compare prepayment. Ebico who are non profit making, charge credit & prepayment the same rates. Check it out! If you want to come off prepayment check charges, I think you may be charged £40.

Strebor19 21 Apr 2008, 11:01pm

Looking at the amount of times each and everyone of the power providers have change there tariffs and offers over the last year, you would need to spend at least one day per month checking out the latest offers and changes. I think it is all a con, like trying to hit a moving target. Your chance of being on the best tarrif for more than a few months are next to none. All Tarrifs should follow a consistant simple format. not some weird Analysts wet dream worked out on a fancy spreadsheet model. We are all being ripped of every day. Thank you so much government for giving me a choice, i am so much better off !!!! At least you knew where you were when it was just British Gas and the electricity board. At the end of the day they are just billing companys, they dont actually produce the energy, they buy it from the same place for X, then come up with a different way to entice then scam its customers out of as much money as possible after you are signed up. Now you have an army of people for each company rather than just one, so you think these people work for free, of course not, so over all we are paying a lot more than we would have before "Privatisation"

Zweiblumen 22 Apr 2008, 9:41am

bclnet, these benefits you describe are really just PR stunts to keep you from comparing the market. I'd bet 100/1 that you could save a couple of hundred pounds per year by switching ALL of these services.

1 "Cheaper than British Gas for gas." Hardly difficult, given that British Gas are not allowed to compete on price!
2 "Cheaper than local electric company." Again, not difficult for the same reason.
3 "Competitive with big 6." So no better than the best and no worse than the worst? Well, if that's good enough for you...
4 "Free calls". You pay them a ton of money every month, you're not getting anything for free.

kim1391981 22 Apr 2008, 12:10pm

Im with Npower and my elcticty is £40 pm and gas is £38 pm which is double the amount I was paying when I moved in to my 2 bed semi new build 4 years ago, so I went onto the comparison sites and they all seem to come up with Npower can save you around £190 a year, how come when Im with them.

Do I ring Npower up and see if they can offer me a cheaper rate or swap to something else

bouleversee 22 Apr 2008, 3:17pm

What I can't understand is why there should be different rates according to whether you are a low, average or high user, the latter being the cheapest. Where is the incentive to economise? Why should those who leave everything on, or just have a bigger or less efficient house/system pay less per unit than those who have forked out for extra insulation, double glazing etc. and turn things off when not in use? In other words, as with the dropping of the 10% tax band, the poorest and most responsible pay most. Very unfair.

The other thing I think is wrong, is that one signs up for one rate because it is cheapest, then the company puts up your rate and introduces a lower rate for new customers. We are on sign on line 4 with npower but they are now up to sign on line 10 which I understand is cheaper. We are about to move house and I am furious to find that we are obliged to start off with the existing supplier and couldn't immediately transfer eitherto npower or anybody else. All this price comparison is a huge waste of precious time and I think we get rooked whatever we do.

Strebor19 22 Apr 2008, 4:18pm

Hi Boulversee, the answer to your question is that a long time ago there used to be a standing charge of say £10 on every bill. Then whatever you used was added on top. Shortly after privatisation one of the companys attracted new customer by doing away with the standard charge, then they all followed as they lost customers. To claw back the lost revenue from the low users they then started to introduce these stepped tarrifs .... thus the story continues, with dual fuel discounts, so called loyalty discounts, direct debit discounts. Payment in advance discounts ... blah blah ... all so complicated now it is almost impossible to know which billing company will work out the cheapest for YOU in the next twelve months, as per my previous post, like trying to hit a moving target. Even if you know exactly what you are going to use in the next twelve months the chances are you would still pay more because next month one of the companys will probably be offering a deal giving 20% discount for twelve months to new customers etc. etc. etc. Like car insurance, house insurance, Mobile phone tariffs !!!!! you need to be a mathmatician nowa days to get the best deal. Then having got it, use just one unit over, and boy will you be hammered .... Ahhhhh ...

markowen58 22 Apr 2008, 6:50pm

ahh the contradiction between complaining about when things go wrong and the utility companies screwing you over for prices compared with BG and the Electric Board people wishing or the olden days often forget that if things went wrong... and they did... you would have no option but to take it. if the prices went up you had to take that price hike on with no choice. if something went wrong with the account, your metering, etc, you had to take what ever level of customer service was available. with competition you can choose the company with the better customer service the lower prices.

the only problem is still with half the country who have failed to realise that BG isn't the only supplier of gas and switched to someone else and fail to take advantage of the market and have the companies take advantage of them. If you want to pay through the nose for your supply I have no sympathy for you.

As has been said earlier. ALWAYS write down and keep you closing and opening reads safe.

when comparing always use a years consumption to compare, never your monthly direct debit amount or annual cost or it's really unlikely you will get a correct comparison.

Oh and bare this in mind. If you are having trouble with you actual physical metering bear in mind that even if you switch companies the meter operator and distribution company remains the same, your problem will most likely follow you.

Complain like hell and threaten going to Energywatch, simply don't take no for an answer if things go wrong.

As for standing charge, actually I find that most people are under the assumption that the standing charge is more expensive for them. or more to the point, and it reflects my earlier comment, the option is there for a standing charge tariff from another supplier. let the old supplier know, they offer a tariff possibly at a more competitive price and so the cycle goes.

Equally. if you're on pre-payment, you can still change supplier.

The problems I have at present is time it takes to switch and that ofgem is allowing fixed term contracts with penalty clauses, caveat emptor with those, but then if you don't read the small print... you deserve it...

thepriory 23 Apr 2008, 10:53pm

serry2706 is being charged an extra £30 on the gas rate for being in a new house.
This is because housebuilders can use independent gas transporters (the companies that put in and operate the gas pipes) to pipe up their developments. Most people live in areas supplied by pre-privatisation pipes.
The pipe companies charge the gas supply companies for using their pipes. The new companies are trying to build up their networks so offer large discounts to the house builder and recover the cost by charging more to the house owner for passing gas through the pipe for ever.
As a house owner you can change supplier but you are stuck with your pipe.
You can always ask the house builder who the gas transporter is and is their transportation charge on par with legacy rate - but we buy houses with our hearts don't we and anyway the question is probably incomprehensible to the house sales person.

Wellsprungalice 16 Sep 2008, 7:44pm

At 14:54 on April 21 2008, GRUMPYGRANDDAD said:

"I am concerned about my meter's accuracy ...my meter is around 35% more."

This is our story, too. nPower want £85 to send an engineer to 'check' it, but, despite the fact that we economise constantly, our bills are more than double those of our opposite neighbour in an identical-sized house, with less insulation and two extra teenagers.

Our meter was changed in 2005, and that's when it started running faster. Something smells very fishy >:-/

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