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Jane Baker's Blog

Nowadays people know the price of everything and the value of nothing.

My Ultimate Financial Pet Hates

Here at Fool HQ we do our best to practise what we preach. But I won’t lie to you being a Fool it isn’t always easy. I’m the first to admit personal finance can be a minefield and the industry often just makes it all the more difficult to get your head around.

I’m sure we all have plenty of criticism on that so please feel free to share, but here are just five of my ultimate financial pet hates:

1. Exclusions, exclusions, exclusions – oh how I hate insurance policies that have so many of the little blighters for wriggling out of claims that the cover is hardly worth the paper it’s written on. (I have a particular bone to pick with this one, but I’ll write about that another day.)

2. Loss leaders – these are products which are pretty fantastic and draw in the crowds but they aren’t very profitable for whoever is selling them. They do, however, serve a very important purpose for the industry (and not for us, the customers). They give companies the perfect opportunity to dig their evil cross-selling claws so deeply into you until you give in and buy a pile of rubbish products just to stop them hounding you.

3. Infinitely detailed terms & conditions and the small print – they don’t exactly make for good bedtime reading. Is plain English really too much to ask for? Even when you read “Here’s our T&Cs in plain English” what you’re often faced with is reams and reams of incomprehensible babble.

4. Form filling – it should be so easy but even correctly completing the application form for the simplest of accounts can sometimes be a challenge worthy of The Krypton Factor.

5. Hidden catches – they’re all over the place just waiting to trip you up. Here are a few of my most despised:

• The savings account where you can make penalty-free withdrawals as often as you like as long as it’s in July! Such flexibility truly knows no bounds. Can this really be sold as an instant access account?
• Balance transfer credit cards which take away your 0% deal if you accidentally make one late payment. No second chances then?
• Higher lending fees on mortgages. The more you need to borrow of the house value, the higher the interest rate you’ll pay anyway, so why do you need to be penalised twice with this ridiculously unfair charge?

And so I could go on and on and on but luckily, for you, I won’t! Edited at 2008-09-29 10:02:50

Comments

The opinions expressed here are those of the individual writers and are not representative of The Motley Fool. If you spot any comments that are unsuitable hit the flag to alert our moderators.

TMFGibbon 25 Sep 2008, 3:11pm
Ah yes exclusions...

I stumbled across hire car insurance where you could cover yourself without paying the car provider's rates. Sounded great except that it can only be used on hire cars hired at least 150km from your home. Huh?
Blognorton 25 Sep 2008, 6:21pm
You don't look much like Oscar Wilde!
TMFJaneB 26 Sep 2008, 10:18am
Ha ha Blognorton! You found me out! Oscar Wilde is one of my favourites.

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A line about me

I'm one of The Fool's personal finance writers. I've worked in financial services and with financial advisers, as well as writing plenty about money matters over the years too, so I bring lots of experience with me. Above all, I think personal finance can be ridiculously over-complicated, so I'm making it my mission to unravel the mystery. Read more...

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